Rostering & Quality Officer

2 weeks ago

Adelaide, South Australia Unlocking Futures Full time $60,000 - $80,000 per year

Location: Work from home & on the road, transitioning to a hybrid role.

We Empower You.

At Unlocking Futures, our mission is to empower individuals living with disabilities by providing tailored, compassionate support services that enhance quality of life and enable them to strive and achieve their full potential.

Our vision is to lead the way in disability services, offering innovative, customised, and person-centred solutions that transform lives and communities.

We uphold the following values:

  • Respect – Honouring each individual's dignity and unique needs.
  • Inclusion – Fostering environments where everyone feels supported and valued.
  • Excellence – Delivering the highest standards of service.
  • Compassion – Building trust and meaningful connections through care.
  • Empowerment – Promoting independence and self-advocacy for all.
  • Trust – Providing reliable services that ensure peace of mind.
  • Integrity & Honesty – Upholding ethical standards and transparency.

Why Join Unlocking Futures?

  • Work flexibly, starting remotely and on the road, before transitioning to a hybrid office/home role.
  • Be part of a company that prioritises empowerment, dignity, and independence.
  • Experience collaborative leadership and a human-centred approach to service delivery.
  • Help create real opportunities that improve lives and foster inclusion.

Key Responsibilities:

As a Rostering & Quality Officer you will:

Rostering & Scheduling

  • Maintain staff rosters to meet participant needs and goals.
  • Manage shift allocations, replacements, cancellations, and urgent roster changes.
  • Communicate roster updates promptly to staff and participants.

Compliance & Quality Oversight

  • Review and monitor support worker shift notes for accuracy, completeness, and timeliness.
  • Identify gaps or inconsistencies in documentation and follow up with staff.
  • Ensure incident reports are recorded, escalated, and closed off as per policy.
  • Support preparation for audits and compliance reviews.
  • Ensure only compliant staff are rostered for participant shifts.
  • Support the induction process by ensuring documentation is received and filed.

Communication & Service Coordination

  • Act as a key contact for participants and families regarding rosters and service delivery queries.
  • Provide support to frontline staff with rostering, reporting, and compliance requirements.
  • Liaise with managers to identify gaps in service delivery or workforce capability.

Required Experience & Qualifications:

  • Proven experience in a similar role.
  • Strong communication and relationship-building skills.
  • Empathy, patience, and positivity—we value emotional intelligence alongside expertise.

How to Apply:

If you're ready to unlock futures and help individuals thrive, we'd love to hear from you. Submit your application and let's build something extraordinary—together.

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