Administrative and rostering Officer

About Scarlet Homecare

Scarlet Homecare is a registered NDIS, DVA and Immunisation service provider, serving clients in Adelaide and surrounds. We are a rapidly expanding, home and community support organisation serving people from all walks of life with varied care needs, in the comfort of their own home.

Scarlet Homecare's operations are overseen by experienced clinicians to ensure optimal and safe service delivery to clients. Our team consists of support workers, nurses and service coordinators, who are involved in providing crucial services to our clients, to help them become independent and integral members of our community.

Scarlet Homecare provides key services to NDIS and DVA clients which include:

• Community nursing
• Assistance with self-care
• Community participation
• Specialist Support Coordination
• Supported Independent Living
• Supported Disability Accommodation

About this role

We are looking for an enthusiastic Administrative and rostering Officer to join our team on a full-time basis. In this role, you will be primarily working from Scarlet Homecare's office to oversee daily operations, including rostering.

You will also be expected to work closely with clients to ensure the service that is being delivered is meeting their needs and addressing any concerns that clients have.

In this role as an Administrative and rostering Officer, you must have excellent communication, empathetic and time management skills. In this role, you will be required to communicate well with clients with disability, their family/relatives/guardians, the client's healthcare team and the Scarlet Homecare staff members who are involved in the client's care.

To help you become established and comfortable in this role, you will receive orientation and ongoing support from the Scarlet Homecare team to help you thrive in this role.

Duties and responsibilities

• Overseeing the coordination of workforce – managing staff/client rosters, coordinating shifts to accommodate for staff leaves or for urgent client services
• Maintain workforce timesheets – using an in-house client management platform to keep accurate records of staff timesheets, including hours worked and distance travelled during shifts for support workers and nurses
• Overseeing effective service delivery – liaising with staff members and clients on a regular basis to ensure optimal service is being delivered, following up on any client or staff concerns, ensuring staff members have adequate access to PPE, ordering necessary equipment and consumable goods for safe and effective service delivery
• Escalate concerns to appropriate staff members in a timely fashion, as required
• Taking phone calls relating to enquiries from present staff or clients or from potential clients or their representatives seeking general information, as necessary
• Assist with quality control maintenance, audit requirements and compliance regulations.

Job requirement

Experience working in similar positions within NDIS or DVA is preferred, but not mandatory. Other requirements for this position include:

• COVID vaccination records
• Relevant certificates and diplomas in administration (preferred but not essential for this role)
• Right to work in Australia
• 2 professional work referees
• Have ongoing set availability for a minimum of 3 days per week
• First Aid and CPR certificate
• Current DCSI or NDIS worker screening

Successful candidates will need to undergo a NDIS worker check and police clearance prior to joining Scarlet Homecare, as appropriate.

Why join us

Scarlet Homecare is a rapidly expanding home support organisation. As an employee at Scarlet Homecare, you will:

• Have scope for growth within the organisation
• Be part of an experienced and reliable home care team
• Receive ongoing support to become established in this role
• Be directly involved in enhancing the lives of people with disability or clinical needs

How to Apply

To apply for this position, please click the "Quick Apply" button above or email your current CV/resume with a cover letter to