Implementation Consultant – Payroll

18 hours ago

Sydney, New South Wales, Australia ReadyTech Full time

Location: Remote/Hybrid – Australia

Are you passionate about delivering exceptional customer experiences while working with cutting-edge financial technology? ReadyTech is looking for an Implementation Consultant to join our dynamic team and help shape the future of Payroll solutions for our clients.

About the Role

As an Implementation Consultant, you'll play a key role in implementing Payroll solutions, managing transitions, and delivering tailored training and support.

You will also act as the voice of the customer within our organisation, ensuring their needs are met while balancing business priorities.

Key Responsibilities

  • Lead assigned implementation services from start to 'go live'
  • Engaging with our customers to understand their business processes and needs as part of the overall approach to implementation
  • Attending project meetings and providing proactive customer contact throughout the whole process
  • Achieve customer expectations for scope, budget, schedule and quality
  • Maximise revenue through proactive delivery and highlighting of any potential delays
  • Project administration including data migration, scheduling/timeline management and updating internal systems and tracking activities and progress
  • Delivering targeted system training (onsite, face-to-face, group and online)
  • Providing comprehensive handovers to the Customer Support Team post 'go live'
  • Work with Project Managers to transition customers from project to BAU
  • Taking responsibility for customers queries via calls and emails during the project transition
  • Adding your insight and experience into how to develop and grow the role and team
  • Champion the customer needs with internal teams whilst taking a pragmatic approach at all times and understanding business priorities against customer experience and revenue drivers

About You

You're a proactive problem-solver with a passion for customer success and a knack for payroll systems. You bring:

  • 2+ years in service delivery, implementing or supporting payroll solutions.
  • Experience with Definitiv is desirable.
  • Strong understanding of payroll processes.
  • Proven ability to build effective cross-functional relationships.
  • Excellent customer service and problem-solving skills.
  • Strong project and time management capabilities.
  • Analytical thinking and comfort with technical language.
  • A self-starting, inquisitive mindset.

Why ReadyTech?

We're not just a tech company – we're a community of problem-solvers. As an ASX-listed business with a strong track record of growth, ReadyTech offers:

  • Career-building challenges and growth opportunities.
  • A collaborative, inclusive environment free from politics.
  • A chance to make a real impact on the communities we serve.

Ready to be part of something bigger?

Apply now and help us deliver technology that empowers businesses to be ready for anything.

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