Customer Service Officer

Who we are:

Cadell Food Service is a family owned and operated food wholesaler and distributor of over 4,500 varieties of food products to restaurants, cafes, hotels, clubs, pubs, caterers, and more throughout Country Victoria and Melbourne. Successfully operating for three decades, we have built an incredible reputation for delivering the highest quality products and service to our loyal and ever-increasing client base.

Customer Service

Reporting to the Office Manager, this fixed term role for 12 months provides an exceptional standard of customer service in line with our company ideology to a portfolio of existing customers / key accounts.

Key Responsibilities:

· Answer calls and respond to customer enquiries in a timely and appropriate manner.

· Ensure knowledge of products and services are relevant and up to date.

· Handle and resolve customer complaints.

· Provide information to customers on products or services.

· Promote and sell products or services.

· Process orders, enter data or information in computer system.

· Identify or escalate complex or sensitive issues.

· Follow-up on customer requests.

· Transfer calls to appropriate departments.

· Report weekly calls logged and complete other relevant reports.

· Make recommendations of improvement to management.

· Participates in training related to sales, company compliance and quality assurance.

· Any other ad hoc duties.

· Able to work Monday to Friday.

The successful candidates will have:

· Strong computer skills with a high level of attention to detail and accuracy

· A demonstrated ability to build and maintain customer relationships with some sales experience

· Able to work in a team environment and contribute to the team's success

· Highly motivated self-starter and be able to work as part of a team

· Punctual and reliable with a proactive work ethic

· A natural problem solver who is solutions focused

· Driven by customer satisfaction, which is at the center of every decision you make

· Motivated to provide the customer with an unequalled level of service & support

· A confident communicator with excellent written and verbal skills

· Experience within a customer service and/or sales role

We offer:

Competitive Compensation – Receive fair and industry-competitive wages.

Employee Discounts – Enjoy exclusive staff discounts on products.

Career Growth Opportunities – Access professional development programs and career advancement opportunities within a dynamic and supportive environment.

Inclusive Workplace Culture – Be part of an organization that values diversity, fosters inclusion, and ensures all employees feel respected and valued.

On-Site Parking – Convenient on-site parking is provided for employees.

Employee Assistance Program (EAP) – Benefit from free and confidential counselling services available to employees and their families.

How to Apply:

If you're a proactive and detail-oriented individual with a passion for delivering exceptional customer service and creating positive customer experiences, we'd love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and qualifications via the link below.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered, and we welcome applications from people of all ages, cultures, abilities, religious beliefs, national origin, sexual orientation, and gender identities.