Senior Customer Service Officer

At GWMWater we take great pride in our team of expert, professional and customer-focused employees. We employ a large number of staff across the region in areas such as engineering, customer service, communications, finance, operations and more.

GWMWater is one of the largest regional water corporations in Victoria and offers exciting career opportunities for all employees.

Our corporate headquarters is in Horsham, the capital of the beautiful Wimmera region, only three hours from Melbourne or the magnificent Victorian South West Coast. The region boasts access to many national parks including the Grampians and Mt Arapiles. Horsham offers a warm and welcoming community for those wanting a safe and healthy rural lifestyle, and the town boasts first-class health, educational, cultural, sporting and social facilities.

Read GWMWater; A Great Place to Work - Brochure to learn more about what it's like working with us at GWMWater or check out the Visit Wimmera Mallee website.

At GWMWater we're committed to:

• Supporting staff, suppliers and contractors in achieving zero harm
• Offering a flexible and stimulating workplace
• Investing in our people so we can adapt to the changing needs of our region
• Building the capacity and culture of our people into a more highly-skilled, professional, customer-focused and efficient organisation

GWMWater is an equal employment opportunity employer and provides a smoke-free work environment.

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Current Vacancies

Are you a natural leader with a passion for delivering exceptional customer service?

We're looking for a motivated Senior Customer Service Officer with strong communication skills to lead and support our Call Centre team.

If you share our goal to consistently exceed customer expectations at all times and thrive in a collaborative environment, we want to hear from you

Applications close: Wednesday 11 June 2025

GWMWater contact: Maddi Cullinan, Head of Customer Support

View this and other vacancies at

Are you ready to join a team that supports your growth and invests in your future?

We are seeking a dynamic leader to guide a team of hydraulic modellers and planning engineers in shaping the future of water and sewer networks.

Join us and be part of a team that keeps our water and sewer networks running smoothly

Applications close: Wednesday 11 June 2025

GWMWater contact: Chris Wright, Manager Asset Performance

View this and other vacancies at

Are you passionate about shaping the future of water infrastructure?

We're looking for a strategic thinker to lead the planning of asset replacement and upgrade projects across urban water, wastewater, and recycled water networks.

We're seeking a qualified engineer with a passion for delivering complex projects, mentoring others, and driving positive change. In this role, you'll manage planning projects, collaborate across teams and stakeholders, and ensure excellence in engineering, safety, quality and procurement.

If you're ready to join a team that invests in you, apply now

Applications close: Wednesday 11 June 2025

GWMWater contact: Chris Wright, Manager Asset Performance

View this and other vacancies at

Staff testimonials

Ever wondered what it's like working at GWMWater? Watch the videos below from some of our employees to find out more...

Laura Priestley, our Water Services Operator, talks about her career transition from working as a chef to joining our Water Services team.

Amy Harding, our Customer Service Officer, talks about her experience joining the GWMWater Customer Service team.

Nalaka Vitharana, our Executive Manager Infrastructure, talks about his career journey to Executive as well as leadership opportunities at GWMWater.

Lisa Warrick, our Learning and Development Coordinator, talks about her career journey at GWMWater, from the Customer Service team through to the People, Talent & Culture team.

Katherine Velthuis, our Finance Officer, talks about how her career has progressed and the training opportunities she has been given, since joining the GWMWater team.

Stephanie Merlicek, our Environmental Sustainability Officer, shares the challenges, surprises and advice she would give to others considering making the move to our region.

Josh Turco, our Graduate Engineer, shares what it was like relocating to the region and joining the GWMWater team.

Preparing your application

Your application should comprise three things:

• Your CV detailing your employment history, educational qualifications and contact details.
• A cover letter including a summary of your experience and achievements that relate to the key selection criteria outlined in the position description.
• A statement addressing the key selection criteria.

Reference checking

Two work related references should be supplied with your application. These should be individuals who can comment directly on your abilities in a work situation.

Our recruitment process
Assessment

All applications are assessed by a selection panel. Each member of the selection panel compares the information from each applicant with the position description selection criteria, as well as against the other applicants.

Interview

If you're selected for interview, we'll invite you to meet us for a discussion about your skills and experiences in relation to the role.

At this point, we may also:

• have a chat with your referees to get a better understanding of you as a person and your suitability for the role
• ask you to undergo Psychometric Testing, simply as part of the selection process.

Offer

If we'd like to offer you a position:

• We may ask that you take a medical examination, depending on the role. This is so we're sure that we won't be risking your health as part of your role.
• You may also be required to undergo a police/criminal record check depending on the role.

If all goes well: Congratulations We welcome you to GWMWater

Our work environment

We offer great working conditions, and a variety of interesting and creative work.

• Friendly and supportive
• Committed to diversity and equal employment opportunity
• Health and wellbeing program and active social club
• Community-minded
• Team-oriented

We understand that staff and their families sometimes may need someone to talk to help guide them through a problem – whether it be on-the-job or personal matters. To assist our employees through these times we have engaged Optum to provide staff with confidential counselling through its Employment Assistance Program (EAP). More information.

Flexibility

A flexible workplace is a happy workplace We recognise the importance of a work-life balance.

• Flexible work arrangements
• Family-friendly

Professional development

We believe that we can offer superior services to our customers when we invest in the development of our staff.

• Mentoring
• Willing to share knowledge
• Challenging career opportunities
• Employee development opportunities

Rewards and recognition

We reward our people with great entitlements and fair pay.

• Salary sacrifice (superannuation)
• Reward and recognition program
• Competitive remuneration and salary packaging
• Access to Local Government Employees Health Plan

Career pathways: Where do you fit in?

Career pathways for our staff are numerous. Some staff come direct from secondary school and complete traineeships or other 'on-the-job' training. Other staff have done tertiary qualifications before starting with us.

All staff regularly update their knowledge and often take further training or qualifications.

The diagram below shows indicative training levels, which may vary with the skills of the person involved or changes in the role.

Privacy

By making an application, you consent to the collection, use, storage and removal of your personal information, including the details of your referees. At all times during the recruitment process, this information is treated in a highly confidential manner. All documents are held in secure storage and made available only to members of the selection panel.

Privacy Policy

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