Workplace Officer

• Join a community and values-oriented, leading customer-owned bank.
• Showcase your exceptional customer service and administrative skills.
• Develop your workplace/property/facilities management experience.
• Permanent, full-time role, based on-site in Newcastle West.

Purpose of the role

Greater Bank and Newcastle Permanent have come together to form NGM Group, a leader in customer-owned banking.

As our growth journey progresses, we're currently seeking a customer-oriented and solutions-focussed Workplace Officer to assist with the coordination and delivery of our corporate office front desk service, and to play an integral role in our Workplace & Facilities team that enables the day-to-day running of our facilities, including branches and ATMs.

Working closely with the broader team, you'll ensure the delivery of exceptional customer service, as well as building compliance across sites through an effective contractor and supplier management system. This role is also responsible for the delivery of the Mail Room function, as well as general administrative tasks.

What will your key responsibilities include?

• Coordination of our front desk services at our King Street Head Office, including meeting room management, where applicable.
• Delivery of the Mail Room function.
• Supporting the Workplace & Facilities Manager on all maintenance related activity, including reactive and proactive requests.
• Acting as a point of contact for all customer requests and issues raised via the helpdesk portal or email.
• Support for mailroom, general workplace activity, and front desk coverage, when required.
• Ensuring Helpdesk requests are effectively managed, and tasks are responded to in a timely manner.
• Providing support to ensure the PPM (Planned Preventative Maintenance) schedule is followed with the aim of ensuring 100% compliance across the portfolio.
• Providing support for effective Contractor & Supplier management by following the contracts schedule to ensure documentation is in place-
• Ensuring cover is provided for reception, mailroom, workplace management support, and invoicing activities.
• Collaborating with key stakeholders, customers and contractors.
• Identifying and acting on opportunities to improve the efficiency of our operations leading to improved service delivery and/or cost savings.

What are we looking for?

• Solid administration and customer service capabilities with experience working in a customer facing role within facilities, workplace services, or property management highly regarded.
• A friendly and approachable demeanour, with exceptional customer service and communication skills.
• The ability to work independently unsupervised, as well as effectively as part of a collaborative team.
• Strong time management and organisational capabilities.
• The ability to adapt and embrace change.
• Excellent attention to detail.
• Proficient in the use of MS Office.
• Valid Driver's Licence.

Why join us?

Beyond the expected perks that we're proud to offer like fitness passports, corporate health insurance, and paid parental leave, we go the extra mile to offer benefits that truly enhance your work-life balance, career growth, and sense of belonging.

• Boredom? Never heard of it. We're all about challenging, stimulating work that sparks innovation, fuels passion, and keeps you inspired every day.
• We're all about bringing people together - whether it's through open conversations, a culture of respect, or just having a laugh in a truly inclusive workplace.
• Learning never stops here. Whether it's LinkedIn Learning, formal training, career coaching, study leave, or even a great podcast rec, we support every kind of growth—professional and personal.

About us

As one of Australia's largest customer-owned banks, we're a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we've helped hundreds of thousands of Australians achieve home ownership and providing a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together – By working as one, we create the best possible future for our customers and communities.

And we're just getting started. Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.