Operations Manager

2 weeks ago

Melbourne, Victoria, Australia e-Pocket Pty Ltd Full time $110,000 - $120,000 per year

Company Description:

e-Pocket is a Melbourne-based fintech company focused on building and continuously improving a mobile and web-based remittance platform for individuals and businesses.

The platform is designed to simplify and modernise the way people send and receive money across borders using conventional currencies.

About the Role:

We are looking for an experienced Operations Manager to take on a hands-on leadership role, driving operational efficiency and fostering the growth of a high-performing team.

Key Responsibilities:

  • Oversee Daily Operations: Manage end-to-end remittance processes to ensure transactions are completed accurately, securely, and on time.
  • Regulatory Compliance: Ensure all operations comply with AML/CTF laws, AUSTRAC reporting obligations, and international remittance regulations.
  • Process Improvement:Identify bottlenecks and implement streamlined workflows to enhance efficiency and reduce operational risks.
  • Risk & Fraud Management: Monitor transactions for unusual activity, escalate potential risks, and collaborate with compliance teams to safeguard the business.
  • Stakeholder Coordination: Liaise with banking partners, payment providers, and other stakeholders to maintain smooth transaction flows.
  • Customer Experience Support: Work closely with customer service to resolve transaction-related escalations and improve client satisfaction.
  • Reporting & Analysis: Generate operational reports, track KPIs, and provide insights to senior management for strategic decision-making.

What We're Looking For:

  • Demonstrated experience in operations management, ideally within the finance services or remittance industry
  • Strong leadership capabilities with proven success in managing and developing teams
  • Exceptional organisational and time management skills
  • High level of computer literacy, including proficiency in Microsoft Office Suite
  • Solid understanding of AML/CTF obligations, financial compliance requirements, and relevant industry regulations
  • Excellent communication and interpersonal skills, with the ability to build effective relationships
  • Results-oriented approach with strong analytical and problem-solving abilities
  • Adaptability to meet shifting operational priorities and demands

Ready to see what you can do? Then apply now - We are looking forward to meeting you.

Job Type: Full-time

Pay: $110,000.00 – $120,000.00 per year

Experience:

  • Operations management: 3 years (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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