Policy Administration Assistant

16 hours ago

Tullamarine Victoria, Australia Petcover Aust Pty Ltd Full time $60,000 - $80,000 per year

Company Overview

Petcover is a global pet insurance provider and the leading pet insurance provider in Australia and New Zealand and we are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction to leave our customers feeling like we really care about them and their pets, because we do

Job Overview & Responsibilities

Want to make an impact on Pet Insurance? We're looking for passionate people to support our pet parents when they need it most

At Petcover we are looking for enthusiastic, motivated, driven and friendly people to join our dynamic and hardworking policy administration team, contributing to our positive team environment.

Specifically, as the Policy Administration Assistant you will:

  • Provide effective and efficient administration support
  • Manage policy renewals
  • Apply exclusions to policies
  • Processing of policy documentation
  • Process amendments and endorsements to current insurance policies
  • Provide exceptional client support via phone and email

KEY REQUIREMENTS:

  • Animal welfare qualification or experience (desirable, not essential)
  • Demonstrated history of meeting performance targets.
  • Ability to take responsibility for your work.
  • Excellent verbal, written and interpersonal communication skills.
  • Proven experience in developing and maintaining relationships with colleagues and customers.
  • A strong team player who works well in collaboration with others and actively participates in team discussions and activities in a positive and engaging way.
  • A personal drive to learn and develop new skills and knowledge.
  • Intermediate Microsoft office skills
  • Ability to pick up new systems quickly.

What We Offer

  • Discounted Pet Insurance
  • Full Product Training
  • Employee Assistance Program
  • Bring your pet to work
  • Tier 2 General Insurance

Ready to bring your skills to a business built by pet lovers? Apply now with your CV and a short cover letter explaining why you are the right person for Petcover.

Please note that due to the high volume of applications, only suitably qualified candidates will be contacted.

NO AGENCIES PLEASE

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