Senior Library Services Officer

1 day ago

Clayton South, Victoria, Australia Monash University Full time $90,000 - $120,000 per year

The Opportunity

As a Senior Library Services Officer, you are one of a team of four Senior Officers responsible for supervising a team of Library Experience Assistants, and for supporting Frontline Services Coordinators in managing frontline services for Monash students, staff, Alumni, and visitors across six libraries via our physical and virtual service points. This is a key role for ensuring that our users' experiences are productive, useful, efficient and rewarding; we aspire to delight by exceeding their expectations. Senior Officers are leaders in the creation of welcoming spaces, collaborating with teams across the University to support students to thrive.

To enable supervision and service quality activities during semester and across all campuses, the Senior Library Services Officer will be rostered between the hours 7.45am - 8pm, Monday to Friday, and will be allocated two weekend days each month, paid as overtime.

Travel to other campuses or library branches of the University will be required.

The role includes:

  • Supervising a team of seasonal and casual Library Experience Assistants
  • Supporting the design and implementation of the Libraries for Belonging project
  • Development of a user-centred culture amongst team members through the continuous improvement of services and staff knowledge
  • Undertaking rostering, allocation of work, improvement of services, and training of frontline services members, under the direction of Frontline Services Coordinators
  • Supporting the development of services and spaces which are inclusive and non-judgemental, designed for and with our users.

Diversity is one of our greatest strengths at Monash. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Be part of our story. Work with us to #ChangeIt.

Monash avidly supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments more easily.

At Monash University, we are committed to being a Child Safe organisation. This position at the University will require the incumbent to hold a valid Working with Children Check.

To Apply

Please submit a current copy of your resume along with a two-page cover letter in which you outline how you meet the key selection criteria.

For instructions on how to apply, please refer to 'How to apply for Monash Jobs'.

Enquiries: Dr. Anne Melles, Frontline Services Manager - Monash University Library, or

Position Description: Senior Library Services Officer

Closing Date: Sunday 26th October 2025, 11:55pm AEDT

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