Library Experience Officers

24 hours ago

Clayton South, Victoria, Australia Monash University Full time $60,000 - $80,000 per year

The Opportunity

As a Library Experience Officer, you are part of the Library's Frontline Services team, ensuring welcoming and inclusive spaces and services for Monash students, staff, Alumni, and visitors during the day, afternoon, night and weekends. You will provide excellent customer service, supporting access to Library print and online collection, solving and reporting facilities issues, and ensuring that spaces are safe for everyone and well-maintained. You will work with other Library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations.

This role requires the ability to work flexibly on rostered shifts on weekdays between 7:45am to midnight to support the service delivery needs of the Library. Please see the following document for details.

The role includes:

  • Ensuring the libraries are welcoming and safe spaces
  • Monitoring and responding to reports of building and maintenance faults
  • Providing general direction to Library Experience Assistants, particularly on weekends and evenings
  • Collaborating with other library colleagues, to the design, delivery, and evaluation of user experience programs supporting inclusion and belonging in the Library
  • Responding to, answering, and referring enquiries from library users

About Monash University

At Monash, work feels different. There's a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That's why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash.

Be part of our story. Work with us to #ChangeIt.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

Please submit a current copy of your resume along with a cover letter of no more than 2 pages, in which you outline how you meet the key selection criteria. For further instructions on how to apply, please refer to 'How to apply for Monash Jobs'. Please also indicate your preference of roles at the end of the online application form.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at hr- in an email titled 'Reasonable Adjustments Request' for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

Enquiries: Mayssa Matley, Services & Spaces Team Leader, Monash University Library, or

Position Description: Library Experience Officer

Applications Close: Tuesday 21st October 2025, 11:55pm AEDT

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