Technical Support Specialist II

5 days ago

St Leonards, New South Wales, Australia RELX Full time $60,000 - $120,000 per year

About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About Our Team
LexisNexis Risk Solutions is seeking a bright, dynamic, and hands-on
2nd Line Support Analyst
to join our esteemed team. This role will be based in our St Leonards Sydney office and will focus primarily on providing technical support to users in Australia, while also working in close collaboration with colleagues to support users across the Asia-Pacific region.

About The Role
The successful candidate will additionally liaise with 1st line Service Desk analysts and 3rd line senior support specialists to ensure the delivery of efficient, reliable, and seamless IT operations

As a member of our global Infrastructure and Enterprise Services group, consisting of over 130 professionals and providing support to more than 11,000 Windows and MacOS users across diverse business units and geographical regions, you will assume a critical role in ensuring the consistent delivery of world-class IT support services.

Responsibilities

  • Proven enterprise-level experience supporting both MacOS and Windows environments
  • Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
  • Experience with MacOS management tools (e.g., JAMF Pro)
  • Strong knowledge of Active Directory administration and account management processes
  • Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues
  • Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)
  • Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
  • Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment
  • Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)
  • Experience operating AV equipment (e.g., Logitech Rally systems)

Requirements

  • Fluency in spoken and written English, with strong communication skills
  • A strong communicator who values teamwork and customer service
  • Independent, reliable, and responsible, with excellent attention to detail
  • Highly organised and able to prioritise effectively
  • Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement
  • Proactive in problem-solving, with a hands-on approach to technical challenge
  • Experience with Citrix client troubleshooting
  • Basic network troubleshooting skills
  • Foundational knowledge of PowerShell scripting

Learn more about the LexisNexis Risk team and how we work
here

  • Configuration Management Analyst II

    2 days ago

    St Leonards, New South Wales, Australia Mastercard Full time $80,000 - $120,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Technical Business Analyst

    2 weeks ago

    St Leonards, New South Wales, Australia Health System Support Group Full time $60,000 - $120,000 per year

    Technical Business AnalystEmployment Type: Full Time, Temporary (up to 11months)Position Classification: Health Manager Level 3Remuneration: $ $144444, plus SuperannuationLocation: 1 Reserve Road, St Leonards NSWHours Per Week: 38Requisition ID: REQ607607Closing Date: 11.59pm Thursday 02 October 2025Join our System Information and Analytics team at Ministry...

  • Technical Support Analyst

    2 weeks ago

    St Leonards, New South Wales, Australia RELX Full time $90,000 - $120,000 per year

    About The BusinessLexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.About The TeamYou will...

  • Clinical Specialist

    2 weeks ago

    St Leonards, New South Wales, Australia ZOLL Medical Corporation Full time $90,000 - $120,000 per year

    Acute Care TechnologyZOLL Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.ZOLL Medical is a global leader in medical technology and innovation,...

  • Clinical Specialist

    2 weeks ago

    St Leonards, New South Wales, Australia Zoll Medical Corporation Full time $80,000 - $120,000 per year

    Acute Care TechnologyZOLL Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.ZOLL Medical is a global leader in medical technology and innovation,...

  • Senior Cancer Data Specialist

    1 day ago

    St Leonards, New South Wales, Australia NSW Health Full time $104,000 - $144,444 per year

    Senior Cancer Data SpecialistEmployment Type: Full Time, Permanent and Exempt (Until November 2026)Position Classification: Health Manager Level 3Remuneration: $127, $144,444.00 per annum, plus superannuation and 17.5% leave loadingHours Per Week: 38Location: 1 Reserve Road, St Leonards, SydneyRequisition ID: REQ615306This is for the recruitment of two...

  • Technical Product Manager

    1 week ago

    St Leonards, New South Wales, Australia Mastercard Full time $100,000 - $150,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Technical Services Engineer

    7 days ago

    St Leonards, New South Wales, Australia ZOLL Medical Corporation Full time $90,000 - $120,000 per year

    Acute Care TechnologyZoll Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.ZOLL Medical is a global leader in medical devices and software...

  • Marketing Specialist

    7 days ago

    St Leonards, New South Wales, Australia RSL LIFECARE LIMITED Full time $80,000 - $120,000 per year

    At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision ofcreating proud communities living their best livesis at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.This is an...

  • Presales Specialist

    1 day ago

    St Leonards, New South Wales, Australia Westcon-Comstor Australia Full time $104,000 - $130,878 per year

    To support continued business growth, we're introducing two newly created roles that will play a key part in ensuring a seamless and professional quoting experience for our partners.Responsibilities include responding to technical enquiries, generating accurate quotes, and supporting the sales process with precision and care. We're looking for individuals...