Current jobs related to Technical Services Engineer - St Leonards, New South Wales - ZOLL Medical Corporation

  • Mechanical Engineer

    2 weeks ago

    St Leonards, New South Wales, Australia GHD Full time $104,000 - $130,878 per year

    Job DescriptionTogether with our clients, we are doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse specialists and drive change for your community.You'll be able to apply our powerful global network of skills and decades of experience to create lasting positive outcomes for our...

  • Engineering Manager

    2 weeks ago

    St Leonards, New South Wales, Australia Hireup Full time $104,000 - $130,878 per year

    We're Hireup, delivering disability support as it should be.Our story.It started with a family and their challenge to find disability support that worked for them. They needed more, and knew that people with disability could have more independence, choice and control in their lives. The Hireup purpose was born, and now we strive to enable the pursuit of a...

  • Senior Power Systems Engineer

    5 days ago

    St Leonards, New South Wales, Australia ACOR Consultants Full time $90,000 - $120,000 per year

    ACOR is an Australia-wide and employee-owned engineering consulting firm, offering a full range of specialist engineering services across multiple sectors. We have a proven track record for the successful delivery of large-scale multi-discipline projects, as well as smaller niche assignments. Our client's needs are at the core of everything we do – their...

  • Civil Engineering Intern

    5 days ago

    St Leonards, New South Wales, Australia Think Brick Australia Full time $50,000 - $70,000 per year

    What we are seekingThis is a unique opportunity for a driven, responsible, and highly self-disciplined civil engineering student to join our team.Who we areThink Brick Australia, the Concrete Masonry Association of Australia, and the Australian Roofing Tile Association (the 'Associations') serve the needs of the manufacturers, suppliers, and installers of...

  • Senior Hydraulic Engineer

    2 weeks ago

    St Leonards, New South Wales, Australia van der Meer Consulting Full time $104,000 - $130,878 per year

    van der Meer is a multi-disciplinary Structural, Civil, Hydraulic and Fire engineering consultancy with offices in Brisbane, Canberra, Melbourne, Newcastle, and Sydney. Our expanding company is currently seeking a suitably qualified Senior Hydraulic Engineerto join our Sydney office.Education and Experience:The successful candidate will have the...

  • Services Manager

    1 week ago

    St Leonards, New South Wales, Australia Westcon-Comstor Australia Full time $104,000 - $130,878 per year

    Westcon-Comstor are seeking an experiencedServices Manager to join our dynamic team, reporting directly to the Services Leader. This role is pivotal in overseeing the delivery of professional and technical services, managing key partner and vendor engagements, and driving internal and customer-facing projects. You will be instrumental in optimising our...

  • office Administrator

    18 hours ago

    St Leonards, New South Wales, Australia Yukon Consultants Pty Ltd. Full time $40,000 - $60,000 per year

    We are seeking a highly organized and reliable Office Administrator who will also perform the following responsibilities:Greet and check in candidates, verify identification, and explain testing procedures.Conduct candidate check-in processes including ID checks, photos, and signatures.Monitor test sessions and enforce test sponsor and security...

  • Customer Onboarding Specialist

    5 days ago

    St Leonards, New South Wales, Australia LexisNexis Full time $80,000 - $120,000 per year

    LexisNexis is a global leader in providing industry-leading legal content to professionals across various markets. Our cutting-edge information solutions uphold the law across borders as the world and technology evolve.About The TeamAn exciting opportunity has arisen to join us as the Pre & Post Sales/Customer Onboarding Specialist at LexisNexis (part of...

  • Manager - Business Intelligence & Reporting

    5 days ago

    St Leonards, New South Wales, Australia RSL LIFECARE LIMITED Full time $120,000 - $180,000 per year

    At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision ofcreating proud communities living their best livesis at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.This is an...

  • NSLHD - Visiting Medical Officer - Radiology - BreastScreen NSW - Royal North

    22 hours ago

    St Leonards, New South Wales, Australia Northern Sydney Local Health District Full time $200,000 - $250,000 per year

    BreastScreen Northern Sydney and Central Coast is seeking applications from experienced Radiologists who have a specialised interest in breast imaging and interventional procedures to participate in our assessment clinic roster and mammography screen reading.Applications are accepted via eCredential only, to apply click herePosition Classification: Visiting...

Technical Services Engineer

2 weeks ago

St Leonards, New South Wales, Australia ZOLL Medical Corporation Full time $90,000 - $120,000 per year

Acute Care Technology

Zoll Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.

ZOLL Medical is a global leader in medical devices and software solutions, committed to improving patient outcomes and advancing healthcare technology. Our innovative solutions serve emergency medical services, hospitals, and healthcare providers across the continuum of care. At ZOLL, we foster a collaborative and dynamic work environment that empowers employees to make a meaningful impact.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Position Overview
The Technical Services Engineer will ensure the effective execution of all technical service-related functions for ZOLL Medical products deployed across Australia and New Zealand. This role will focus on maintaining ZOLL devices, ensuring compliance with service level agreements, and maintaining high levels of customer satisfaction. This will be a Hybrid role covering Field Service and Depot repairs performing preventative maintenance, commissioning and breakdown repairs. Travel across Australia and New Zealand will be required.

Key Responsibilities
Technical Support and Maintenance:

  • Conduct, and/or coordinate the repair, preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.
  • Travel across Australia & New Zealand at short notice
  • Promote and support ZOLL Service Agreements to achieve individual and territory revenue budgets
  • Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.
  • Manage customer and distributor relationships to achieve Customer Satisfaction Targets
  • Maintain correct spare part inventory levels and participate in quarterly stock stake.
  • Actively seek product and business improvement suggestions from our customers.

Maintain Product Return Register

  • Add details of reported faults to the returns register and email return reference and shipping instructions to customers.
  • Update entries in the returns register when servicing/repair work has been completed by the service team.
  • Enter fault details into the service module to create a Service Report
  • Organise loan units if required after booking equipment into the returns register.

Preventative Maintenance (PM) Schedule

  • Together with the ZOLL Service Admin team, plan and co-ordinate PMs to ensure 100% on-time PMs are conducted.
  • Co-ordinate with third party service provider to ensure PMs conducted on time.

Customer Engagement And Service Excellence

  • Develop and maintain strong relationships with stakeholders, serving as the primary technical contact for ZOLL Medical
  • Proactively address and resolve any customer concerns or feedback in a manner that aligns with ZOLL standards for customer service excellence.
  • Conduct customer training sessions and educational workshops as needed to ensure end users are well-equipped to use and maintain ZOLL products safely and effectively.
  • Develop and maintain strong communication links with management and sales staff providing updated customer information to support future initiatives.

Compliance And Safety

  • Ensure all technical services are delivered in compliance with applicable local and national regulations, industry standards, and company policies, including health and safety standards.
  • Lead continuous improvement initiatives to enhance service processes, reduce downtime, and maximize product performance.

Effective planning to ensure achieving of department revenue budget.

Qualifications And Experience

  • Bachelor's degree in biomedical engineering, Electronics, or a related technical discipline, or equivalent work experience.
  • Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.
  • Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life- saving equipment being highly desirable.
  • Strong leadership and people management skills, with the ability to inspire and develop a team.
  • Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
  • Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.
  • Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.
  • Availability for on-call support and willingness to travel locally as needed for on-site service support.

Personal Attributes

  • A collaborative and team-oriented mindset with excellent interpersonal skills.
  • Self-motivated, proactive, and able to work independently with minimal supervision.
  • Highly adaptable and resilient, with a strong commitment to excellence.
  • Ability to multitask and work effectively in a team environment.
  • Proficiency in Microsoft Office Suite and familiarity with inventory management systems.
  • Detail-oriented with strong organisational skills.
  • A customer-first mindset with a commitment to providing outstanding service.
  • Ability to handle pressure and adapt to a fast-paced environment.
  • Willingness to learn and take on diverse responsibilities within the team.

Strong Communication and interpersonal skills