Associate Service Desk Analyst

5 days ago

Canberra n Capital Territory, Australia People Connect ICT Solutions Full time $60,000 - $90,000 per year

Job details

The Desktop Engineer provides technical support and maintenance across the organisation's desktop environment. This includes managing application packaging and deployment, troubleshooting hardware and software issues, supporting Microsoft Intune and SCCM environments, and assisting with device configuration and policy enforcement. The role also contributes to strategic initiatives such as Windows 11 migration, endpoint analytics, and cross-platform device management.

Estimated start date

Monday, 01 December 2025

Initial contract duration

to 30 June 2026

Extension term

6 months

Number of extensions

2

Experience level

Associate - APS4 equivalent

Location of work

ACT

Working arrangements

Onsite

The ideal candidate will have strong experience in desktop support, endpoint management, and policy creation, with a focus on improving operational efficiency and user experience.

Key duties and responsibilities

SOE Deployment & Device Provisioning

  • Build and deploy Windows devices using Intune and Standard Operating Environment (SOE) configurations.
  • Develop and maintain the organisation's SOE across laptops and desktops.
  • Provision and support devices using Microsoft Intune and SCCM.

Policy Management

  • Create, maintain, and enforce device configuration and compliance policies using Intune.
  • Ensure policies align with organisational security standards and operational needs.

Application Packaging & Deployment

  • Package and deploy new software, upgrades, and updates via Intune.
  • Manage deployment rings and detection rules for seamless rollout.
  • Package and deploy security patching, including firmware revisions.

Troubleshooting & Support

  • Provide advanced support for Intune-managed devices, including specialist PCs used for video/audio processing.
  • Diagnose and resolve complex ICT incidents and problems related to network, authentication, and policy conflicts.

Security & Compliance

  • Implement ACSC Essential Eight controls across endpoints.
  • Support BitLocker encryption, AppLocker/WDAC policies, and endpoint protection strategies.

Technical Advice & Documentation

  • Provide technical advice on hardware and software to support procurement processes.
  • Prepare and maintain Standard Operating Procedures and knowledgebase articles.
  • Contribute to setting priorities and achieving team objectives.

Criteria

The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

Essential criteria

1.Candidaes need to have proven recent experience in: M365 Apps, application packaging, PowerShell scripting and Level 3 troubleshooting skills.

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