Service Desk Analyst

2 weeks ago

Canberra, Australia Modis Full time

**Modis - Service Desk Analysts - Baseline/NV1/NV2**
- Modis is currently seeking Service/Help Desk Analysts.
- Entry, Level 1 and Level 2 Service Desk opportunities
- Short & Long-term contracts available with possibility of perm

**Some questions for you?**
- **_Are you an all-rounder with IT Helpdesk Knowledge?_**:

- **_Strong Customer Service Skills?_**:

- **_Do you have other Helpdesk/Service Desk experience that you would like to expand on?_**:

- **_Would you like to get in IT Helpdesk ?_**

**If so, please see below**

**Entry & Lvl 1 Service Desk Roles**
- Call answer and Call logging (fully documented)
- Password Resets (fully documented)
- Account unlocks (fully documented)
- General Ticket management through updates and allocations

**Lvl 2 & Above**
- Provide Level 2 technical support
- LAN/WAN Networking experience
- High level skills in Microsoft and Office 365
- Complete escalated support tasks
- Update clients on issue progress
- Application, Software & Hardware Support

**System Administration**
- Sick of your current System Admin role and want a new one?
- Lvl 2 Helpdesk and want to move into System Admin?
- Want a recruiter to contact you when a suitable role comes out?
- Please reach out - No current roles but would love to have a chat for future potential Sys Admin Roles_

**Response times**:

- Will generally be advised within 2-3 days if you have been successful for an interview or not.

**Rates**:

- Lvl 1 - $30 - $50 Ph Inc Super (Pending Experience)
- Lvl 2 - $50 - $70 Ph Inc Super (Pending Experience)
- System Admin (Please reach out for a confidential chat)

**Start time**:

- As Soon As Possible.

**Clearances**:

- **Baseline minimum**:

- **NV1**:

- **NV2**:

- **Must be Australian Citizen**

**Disclaimer**:Unfortunately, due to the nature of the role only those who meet the minimum requirements of the role will receive a response

**Contact**:
**About Us**

Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Modis enables businesses to progress, scale and perform. Modis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.

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