Service Desk Analysts

18 hours ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/NL0667**Title**:

- Service Desk Analysts - MULTIPLE - FED GOVT**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 6 Months + 12 month**Description**:

- **Prominent Federal Government Department**:

- **Initial 6 month contract + 12 month extension options**:

- **Lucrative and rewarding rates $$$**

The successful experienced **Service Desk Analysts** will be responsible for, but not limited to:

- Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
- Provide on-call support after hours on a rostered basis
- Determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment.
- You will be required to establish and maintain stakeholder relationships.

The successful experienced **Service Desk Analysts** will have experience in the following:

- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
- Demonstrated personal integrity whilst achieving results within legislative and policy parameters.
- Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM,Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable.

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