Service Desk Analyst

2 days ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/JA0636**Title**:

- Service Desk Analyst - Level 2 - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 Months + EXT**Description**:

- **Critical Federal Government Department with essential projects**:

- **Long Term Role, Initial 12 Month Contract + 12 Month Extension Option**:

- **Exciting Opportunity to Further your IT Career**

The successful **Service Desk Analyst **will be responsible for, but not limited to:

- Providing thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation
- Working directly with, and escalating issues to, relevant Level 3/4 support groups with detailed investigations
- Providing out of hours support to the contact centre, and internal teams during System releases
- Ensuring service documentation including service templates, knowledge base articles are maintained

The successful **Service Desk Analyst **will have experience in the following:

- Ability to quickly gain an understanding of complex program/system requirement
- Strong organisational and time management skills, including the ability to prioritise workloads
- Demonstrated ability to work individually and collaboratively as part of a team
- Well-developed research, analytical, strategic thinking and problem-solving skills

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