Service Desk Analyst

1 day ago


Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/JA0636**Title**:

- Service Desk Analyst - Level 2 - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 Months + EXT**Description**:

- **Critical Federal Government Department with essential projects**:

- **Long Term Role, Initial 12 Month Contract + 12 Month Extension Option**:

- **Exciting Opportunity to Further your IT Career**

The successful **Service Desk Analyst **will be responsible for, but not limited to:

- Providing thorough triage, investigation and analysis of issues escalated by reviewing design and functional specification documentation
- Working directly with, and escalating issues to, relevant Level 3/4 support groups with detailed investigations
- Providing out of hours support to the contact centre, and internal teams during System releases
- Ensuring service documentation including service templates, knowledge base articles are maintained

The successful **Service Desk Analyst **will have experience in the following:

- Ability to quickly gain an understanding of complex program/system requirement
- Strong organisational and time management skills, including the ability to prioritise workloads
- Demonstrated ability to work individually and collaboratively as part of a team
- Well-developed research, analytical, strategic thinking and problem-solving skills


  • Service Desk Analysts

    2 weeks ago


    Canberra, Australia Davidson Group Services Full time

    **Join Our Dynamic Team as a Service Desk Analyst!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients. **About the Role** As a Service Desk Analyst, you...


  • Canberra, Australia Fujitsu Full time

    About the job Service Desk Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...


  • Canberra, Australia Modis Full time

    **Modis - Service Desk Analysts - Baseline/NV1/NV2** - Modis is currently seeking Service/Help Desk Analysts. - Entry, Level 1 and Level 2 Service Desk opportunities - Short & Long-term contracts available with possibility of perm **Some questions for you?** - **_Are you an all-rounder with IT Helpdesk Knowledge?_**: - **_Strong Customer Service...


  • Canberra, Australia Comcare Full time

    2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...


  • Canberra, Australia Australian Government Full time

    Salary: $76,714 - $84,996 - Location: Adelaide, SA,Canberra **Job Number**:EXT-APSL-2025-567 **Classification**:APS Level 4 **Salary Range**:$76,714 - $84,996 +15.4% Superannuation **Job Type**:Ongoing, Non-ongoing **Employment Type**:Full-time **Group/Division/Branch/Section**:Technology and Digital Programs / Infrastructure and Operations / Service...


  • Canberra, Australia Minutes To Seconds Full time

    Minutes to Seconds is #HIRING for Service Desk Analysts, ideally based in #ACT #Canberra. **Requirements**: - MUST HAVE requirements: - currently based in Australia - preferably with Australian Citizenship and at least a Baseline Clearance - Relevant experience of at least 5 years for each role Please note that the role is on a CONTRACT work basis and...

  • Service Desk Analyst

    2 weeks ago


    Canberra, Australia Canberra Consulting Full time

    Attractive hourly rates $$$ - 6 + 6 Months Federal Government Contract - Negative Vetting 1 Security Clearance Required **About us** Canberra Consulting focuses on delivering highly skilled and qualified professionals to our clients. Canberra Consulting has the experience and the capability to understand your specific requirements and match them to the...


  • Canberra, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for a Service Desk Analyst in Canberra. Skills and Experience: - Ensure documentation is available and in an appropriate format for support providers and recipients. - Build and maintain effective working relationships with team members and participate actively in team activities. - Communicate effectively...


  • Canberra, Australia Unisys Full time

    **What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...


  • Canberra, Australia Unisys Full time

    **What success looks like in this role**: IT Service Desk Analyst to provides support, responds and resolves customer requests, in relation to software, hardware and network operations difficulties of our customer by providing fast, efficient and friendly customer service. **You will deliver value by**: - 1st Level telephone and other media contact...