Residential Operations and Communities Officer

Residential Operations and Communities Officer 

• Exceptional interpersonal and communication skills, with the ability to build strong, positive relationships
• Demonstrated adaptability and a proactive approach to problem-solving in dynamic environment
• Full time, ongoing role Based in Burnie

About the opportunity

The Residential Operations and Communities Officer is responsible for creating a vibrant and inclusive residential environment at the Cradle Coast Campus, with a strong focus on student wellbeing and engagement. This student-facing role designs and delivers programs and events that foster community connections, particularly for students in the College of Health and Medicine. Working in alignment with the Residential Communities Strategy 2025–2030, the position collaborates with UTAS Sport, Student Engagement, TUSA, and local organisations to promote health, wellbeing, and participation.

The role involves proactive engagement with residents, responding to enquiries in a student-centred, solution-focused manner, and linking students to broader university services. It requires flexibility to lead activities during evenings and weekends, including shared on-call duties to support operational needs. By building partnerships and delivering meaningful experiences, the Officer plays a key role in enhancing the overall student experience and strengthening connections between students, staff, and the wider community.

What you'll do:

• High quality response to enquiries and accurate, timely advice on matters related to student accommodation (including face to face, over the phone or via email) and guidance provided to internal stakeholders on servicing the needs of residents.
• Effective management of peak and off-peak residential services lifecycle.
• Supports all aspects of student financial and account matters.
• Ensures all maintenance requests and room inspections are dealt with within allocated timeframes.

What we're looking for:

• Demonstrated experience in student or community development, with a focus on social engagement, wellbeing, sport, volunteering, and inclusive student experiences.
• Strong organisational and project management skills, with the ability to plan, deliver, and evaluate programs that enhance student engagement.
• Excellent communication and interpersonal skills, with a commitment to customer service and cultural competency in diverse communities.
• Ability to respond to complex student needs with a safety-first, people-centred approach, aligned with WHS and University policies.

Salary details

Appointment to this role will be at HEO 6 and will have a total remuneration package of up to $116,872 comprising base salary within the range of $92,120 to $99,891 plus 17% superannuation.

How to Apply

• This vacancy is being advertised internally only in the first instance to current staff.
• In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success profile.
• For further information about this position, please contact Dan Elvin, Manager, Student Accommodation,  
• Please visit for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

 Position Description - Residential Operations and Communities

Applications close Monday, 17 November 2025, 11.55pm  

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.