Accommodation Operations Officer

Campus Accommodation Operations Officer

• Proven ability to deliver exceptional organisational and administrative support in a fast-paced environment
• Demonstrated ability to build effective relationships and communicate clearly
• Part time (0.6FTE), ongoing role based in Burnie

About the opportunity:

The Campus Accommodation Operations Officer is a key member of a high-performing customer service and administrative team, dedicated to supporting a safe and thriving student residential community at the Cradle Coast Campus. The role focuses on managing accommodation processes, including enquiries, applications, offers, and all aspects of resident arrivals and departures, while coordinating cleaning and maintenance services. Working closely with internal and external stakeholders, the Officer ensures a student-centric approach aligned with the University's strategic goals.

In addition to core operational responsibilities, the position supports compliance and administration for programs such as the National Rental Affordability Scheme (NRAS) and Purpose-Built Campus accommodation (PBSA) agreements. Guided by the principles of being resident-focused, collaborative, innovative, and sustainable, the Officer contributes to continuous improvement initiatives that enhance the resident experience and help create vibrant, uniquely Tasmanian communities where students can flourish.

What you'll do:

• Respond to enquiries and provide advice on matters related to accommodation (either face to face, over the phone or via email) or guidance on servicing the needs of residents.
• Provide exceptional service and participate in the marketing and promotion of Accommodation activities and services, including Open Days, orientation days and information sessions.
• Process student residential applications and accommodation offers, Australian Maritime College industry bookings and conference and casual bookings, catering requests and undertake room inspections in accordance with Campus Accommodation policy and procedures.
• Provide administrative assistance with the gathering, recording, and reporting of NRAS tenant income eligibility and other information required to meet the reporting requirements of the NRAS scheme.

What we're looking for:

• Demonstrated organisational skills, including the ability to prioritise tasks and meet deadlines both as an individual and as a member of a team.
• Proven ability to work autonomously within established guidelines, exercising discretion, sound judgement, and impartiality.
• Well-developed written and verbal communication skills, with a strong commitment to delivering excellent customer service.
• Demonstrated commitment to continuous learning and improvement, with flexibility to adapt to changing work methods and environments.
• Competence in using computerised administrative systems, including word processing (Microsoft Word), spreadsheets (Microsoft Excel), databases, email, and internet tools.

Salary details

Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $105,665 comprising base salary within the range of $80,869 to $90,312 plus 17% superannuation.

How to Apply

• This vacancy is being advertised internally only in the first instance to current staff.
• In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success profile.
• For further information about this position, please contact Dan Elvin, Manager, Student Accommodation,  
• Please visit for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

 Position Description - Campus Accommodation Operations Officer

Applications close Monday, 17 November 2025, 11.55pm

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of