Service Operations Coordinator

1 day ago

Melbourne, Victoria, Australia Aurec Full time $60,000 - $90,000 per year
  • 8-month initial CONTRACT
  • Hybrid working arrangement (Melbourne CBD)
  • Daily rate: $400 (inc SUPER)
  • Must have experience with ServiceNow ticketing/case management platform

ROLE OVERVIEW

We are seeking a highly motivated Service Operations Coordinator to take ownership of internal service requests (ISR) and support the smooth operation of facilities and infrastructure services. This role requires someone with strong ServiceNow expertise, a structured case management approach, and the confidence to make informed, proactive decisions that enhance operational continuity and service excellence.

WHAT YOU'LL BE DOING

  • Manage ISR Tickets End-to-End - Oversee the full lifecycle of service requests in ServiceNow, from creation and categorisation through to resolution and closure.
  • Ensure Accuracy & Accountability - Verify that tickets are properly logged, routed to the right teams, and resolved within quality and time standards.
  • Monitor & Escalate - Track ticket volumes and progress, escalate issues as required, and maintain service visibility across teams.
  • Analyse & Act - Identify trends, recurring issues, and bottlenecks in ISR workflows, making informed decisions to improve outcomes.
  • Collaborate on Process Improvements - Work with internal stakeholders to refine ISR workflows, support new process rollouts, and contribute to system enhancements.
  • Stakeholder Engagement - Liaise with INOC, Field Services, and Facilities Operations teams to ensure ISR cases accurately reflect on-site realities and operational priorities.
  • Reporting & Documentation - Maintain dashboards, generate performance reports, and document process improvements for ongoing optimisation.

MORE ABOUT YOU

  • Proven experience working with ServiceNow or a similar enterprise case management/ticketing platform.
  • Strong understanding of infrastructure, facilities, or service operations workflows.
  • Analytical mindset with the ability to spot trends, prioritise workloads, and make practical, data-informed decisions.
  • Excellent communication and coordination skills, with the ability to work across technical and operational teams.
  • Background in asset management, field services, or facilities operations will be highly regarded.
  • Self-starter attitude with a strong sense of ownership and accountability.
  • Comfortable operating in a fast-paced environment with multiple priorities and stakeholders.
  • Passionate about improving processes, service delivery, and customer experience.

If this opportunity aligns with your expertise and aspirations, please apply Please feel free to reach out directly to Muneem Meah at , should you have any questions

Only shortlisted candidates will be contacted

  • Works Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Clayton Job Description SummaryService Stream's Utilities division are currently seeking a  Works Coordinator to join our growing company About the RoleThe  Works Coordinator plays a critical role in ensuring the safe, efficient, and timely dispatch of field personnel to service calls, maintenance activities, and emergency...

  • Operation coordinator/Customer Service

    1 week ago

    North Melbourne, Victoria, Australia TESN International Freight PTY LTD Full time $60,000 - $80,000 per year

    About UsTESN International Freight is a boutique freight forwarding and customs brokerage company with offices in Melbourne and Ningbo, China. With over 15 years of experience and strong Asia–Australia trade expertise, TESN provides end-to-end logistics solutions with exceptional service and transparency.About the RoleWe are seeking an organized and...

  • Operations Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Solar Service Guys Full time $60,000 - $90,000 per year

    Solar Service Guys and OmnidianSolar Service Guys (SSG), Australia's largest dedicated solar service network, has been delivering industry-leading support across the full lifecycle of solar PV systems for over 17 years. Headquartered in Brisbane, SSG is known for its nationwide reach and expertise in design, monitoring, maintenance, and repair of solar...

  • IT Service Delivery

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms About the RoleAt Service Stream, we're a leading...

  • Scheduler - Power Network Operations

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Ferntree Gully Job Description SummaryAn exciting opportunity has arisen for a Scheduler to join Service Stream in Ferntree Gully About the Role Service Stream's Power division are currently seeking a Scheduler to join our growing company. The Scheduler is responsible for developing, coordinating, and optimising the...

  • Scheduler - Power Network Operations

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    Primary LocationVIC - Ferntree GullyJob Description SummaryAn exciting opportunity has arisen for a Scheduler to join Service Stream in Ferntree GullyAbout the RoleService Stream's Power division are currently seeking a Scheduler to join our growing company. The Scheduler is responsible for developing, coordinating, and optimising the scheduling of field...

  • IT Service Delivery

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms.About the RoleAt Service Stream, we're a leading...

  • Customer Service and Operations Coordinator

    2 weeks ago

    South Melbourne, Victoria, Australia Langdon Full time $60,000 - $80,000 per year

    About Langdon Coffee Merchants.Langdon Coffee Merchants are a dynamic, passionate and entrepreneurial company with locations in Melbourne, Adelaide, Auckland and London. Young at heart, with origins steeped in heritage and trading experience. We pride ourselves on our ability to connect with roasters large and small and source from a diverse range of origins...

  • Operations Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia UniLodge Australia Pty Ltd Full time $60,000 - $80,000 per year

    Monday-Friday - 8:30am to 5:00pm.Get involved on the ground - shaping training, enhancing reporting, and uplifting our teams.Great starting salary + employee benefitsYour New Role:We're on the lookout for a Operations Coordinator to support our diverse portfolio across Build to Rent (BTR), Purpose-Built Student Accommodation (PBSA), and real estate...

  • Network Services Officer

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - EchucaJob Description SummaryService Stream's Maintenance Division is currently seeking a Civil Maintenance Worker to join our growing team.About the RoleCivil Maintenance Worker will safely deliver the physical field aspects of planned and reactive water & wastewater maintenance, and minor projects under the direction of the Area...