Verifications Officer

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia's best lender.

Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.

About the role:

The Verification Officer is responsible for ensuring the accuracy, authenticity, and compliance of applicant documents and customer information. They play a crucial role in minimising risk, maintaining regulatory compliance, and validating borrower information. Their responsibilities include ensuring loan approval criteria are met, confirming payment details, and finalising the loan before disbursement to ensure a smooth and secure lending process.

Key Responsibilities:

• Be the escalation point for internal and external stakeholders to ensure verification tasks are completed accurately and in a timely manner
• Ensure applicant documentation is reviewed and verified in line with standard operating procedures.
• Proactively identify and report on application discrepancies and anomalies during verification reviews
• Proactively and reactively manage direct communication to broker partners and internal stakeholders with an ability to grasp issues and find appropriate solutions to objections, often pre-emptively
• Conduct quality reviews of customer identification, adhering to all AMF/CTF standards, KYC obligations and company policies.
• Ensure data is entered accurately and efficiently, and matches supporting documentation
• Verify documents to ensure the accuracy of information including payment, asset and encumbrance details
• Identity verification for all consumer applications (including personal loan applications)
• Dealership accreditation/verification/suspension
• Adhere to individual KPIs, including a set target of activities to be completed each day
• Adhere to the team SLA requirements set by the business
• Monitoring and communicating with internal stakeholders through channels/emails/calls
• Proactively conduct outbound phone calls to our broker partners for missing/incomplete application information
• Become champions of all products that come through settlements including auto and renewable applications and specifications
• Autonomously make risk decisions where appropriate on applications to ensure ease of process while simultaneously adhering to compliance and business requirements

Key Qualifications:

• 1+ year/s in finance/automotive industry desirable but not required
• Demonstrated experience in AML/CTF and KYC obligations will be highly regarded

Key Competencies:

• Problem-solving
• Critical thinking
• Communication
• Risk management
• Relationship building
• Analytical and data entry skills
• Organisational skills

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.