Senior Customer Service Officer

1 day ago

Ballarat, Victoria, Australia State Revenue Office Full time $79,122 - $120,000 per year

Senior Customer Service Officer

  • At least 2 fixed term (up to 12 months) roles with a possible ongoing opportunity in the Business Revenue Branch, Business Revenue and Customer Services Division in Ballarat
  • Salary $79,122 plus 12% superannuation - VPS Grade 3
  • Based in Ballarat with hybrid working arrangements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office or via our LinkedIn page.

The opportunity

We are seeking applications from people wishing to join our branch as a Senior Customer Service Officer. In this role, you will undertake a variety of tasks that support the administration of multiple revenue lines within legislative framework, while ensuring the delivery of an excellent customer experience.

We take pride in our culture of multiskilled staff and operate in an agile, inclusive and supportive environment. If you are looking to consolidate your customer service expertise, work as part of a high-performing team, and explore new learning opportunities, we encourage you to apply.

Reporting to a team leader, you will be responsible for:

  • Performing a range of administrative tasks that support revenue collection activities.
  • Communicating directly with customers via phone, email and written correspondence.
  • Providing timely advice in relation to complex customer enquiries across multiple revenue lines.
  • Accurately recording detailed customer information by updating and maintaining customer databases.
  • Achieving agreed performance targets and supporting business objectives.

Who we are looking for

To be successful in this role, you will have:

  • Excellent written and verbal communication skills and a strong work ethic.
  • Experience resolving complex customer enquiries and applying policies and procedures when making decisions.
  • Self-motivation, confidence and a commitment to delivering high standards and excellence in customer service.
  • A positive attitude and strong attention to detail.
  • Agility to work across multiple revenue lines and functions in a fast-paced team environment.

How to apply

Submit an application via the `Apply now' button by 11.59pm on Thursday 9 October 2025.

You will need to upload:

  • your current resume
  • and a cover letter addressing Key Selection Criteria 2,4 and 6 in the position description.

More information

You can find out more about this role via the position description. You can also contact Daniel Davies, Acting Branch Manager, Business Revenue Branch on

If you require any adjustments to assist you to participate in the recruitment process, or you need a copy of this advertisement and attachments in an accessible format, such as large print, please email

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role is subject to a probation review.

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