Customer Service Representative

5 days ago

Ballarat, Victoria, Australia Vantage Fuels Full time $45,000 - $60,000 per year

Join the Bowser Bean Ballarat team

Customer Service Representative - Hiring Now Full-Time, Part-Time & Casual Positions

Who we are

Bowser Bean Café is proudly Australian-owned and family-run, with over 30 years of experience serving regional Victoria and New South Wales. Our mission is simple: to serve and support our communities.

With 35 sites (and growing), our reputation is built on great coffee, fresh food, and outstanding service. We're proud of how far we've come – but we're even more excited about where we're going. That's where you come in.

The Role - Customer Service Representative (CSR)

As a CSR, you'll be the face of Bowser Bean. Every smile, every coffee, and every interaction shapes our customers' day – and you'll play a key role in making Bowser Bean worth stopping for.

Your responsibilities will include:

  • Making great barista coffee
  • Preparing fresh, quality food products
  • Serving customers with energy and positivity
  • Keeping the store clean, tidy, and welcoming
  • Supporting the team with other tasks as required

Who We're Looking For

We're after enthusiastic, proactive team players who:

Love working with people and bringing a smile to someone's day

Can juggle multiple tasks with confidence

Take pride in their work and presentation

Have experience in customer service or hospitality (a bonus, but not essential)

Why Join Us?

At Bowser Bean, we invest in our people. When you join the team, you'll enjoy:

Competitive pay rates

Free healthy meal every shift

Gym/sport membership subsidy

Career progression across our 35-site network

Team incentives for achieving goals

Industry-recognised training (including barista & safety/compliance)

Financial support for accredited courses

*The Award governing this role is the Vehicle Repair, Services and Retail Award.

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