Customer Service Representative

2 weeks ago

Perth, Western Australia ESM Strata Full time $40,000 - $80,000 per year

About ESM Strata

ESM Strata is one of WA's largest and most trusted strata management company's that delivers high-value strata management services to strata buildings all over Perth. We have been operating for over 30 years and have grown to a team of around 40 people. We were awarded winner of the SCA (WA) Strata Community Management - Large Business category in 2023 and many of our team members were finalists in their categories.

We are a values-driven business that focuses on creating trust and psychological safety within our team. We use unique tools to help build this trust and encourage open and honest conversations. If you care about people and want to work with a diverse team that is driven to make positive change every day, then we want to hear from you.

Our Values

  • Enable your peers
  • Celebrate our customers
  • Engage our community
  • Challenge inequality
  • Dare to think differently

What we're looking for:

Characteristics and Behaviours:

  • Social Perceptiveness and Emotional Intelligence – being aware of self and other's reactions and understanding people react as they do and being attuned to different personalities
  • Ability to build positive rapport with customers, stakeholders and team members
  • Values driven
  • Hard working - great at getting stuff done and going above and beyond
  • You are a Team player with strong personal accountability
  • You seek feedback and understand the importance of continuous learning and improvement.
  • Empathetic and Enthusiastic
  • Adaptable and flexible

About the Role

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. In this role, you will be responsible for answering a high volume of phone calls from customers and providing them with outstanding service. If you have a passion for helping people and a desire to work in a fast-paced environment, we encourage you to apply.

Responsibilities

  • Answer a high volume of phone calls from customers and provide them with excellent service
  • Respond to customer inquiries, resolve complaints and issues, and provide information about our products and services
  • Maintain a positive and professional demeanour while interacting with customers
  • Use company software and tools to manage customer accounts, update customer information, and process orders
  • Collaborate with other team members and departments to resolve complex customer issues
  • Keep accurate records of customer interactions and transactions

Required Competencies

  • Previous experience in customer service/call centre roles is essential
  • Previous experience in strata or property would be viewed favourably but is not essential as training will be provided.
  • Excellent computer skills with Office 365 suite – Word, Excel, Outlook and ability to learn new software quickly.
  • Prior experience with Strata Management software would be viewed positively (we use PIQ)
  • High level of attention to detail
  • Excellent problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and the ability to think on your feet

Sound like you?

We'd love to hear more about you, so make sure you include a cover letter telling us why you'd love to join our team.

  • Customer Service Representative

    1 week ago

    Perth, Western Australia Switch Cars Full time $104,000 - $130,878 per year

    About the role We are looking for a dedicated and customer-focused Customer Service Representative to join our team at SwitchCars in Welshpool, WA. In this full-time role, you will be the first point of contact for our valued customers, providing exceptional service and support to enhance their experience with our company.What you'll be doingRespond to...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia Auto Parts Group Full time

    Join to apply for the Customer Service Representative role at Auto Parts GroupAbout Auto Parts Group (APG)At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive...

  • Customer Service Representative

    6 days ago

    Perth, Western Australia Solahart Joondalup Full time $60,000 - $80,000 per year

    Customer Service Representative (CSR) - Full TimSolahart Joondalup – Joondalup, Perth WA Customer Service – Technical Support, Spare Parts & Office Support Full timeBased on experienceAbout the roleJoin our team at Solahart Joondalup as a Customer Service Representative (CSR).As the first point of contact for our valued customers, you'll play a vital...

  • Customer Service Representative

    1 week ago

    Perth, Western Australia Enerpac Tool Group Corporation Full time $60,000 - $90,000 per year

    OverviewAbout Enerpac Tool GroupEnerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company's businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for precise positioning of heavy loads that help customers safely...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia Carbiz Replacement Cars Full time $45,000 - $65,000 per year

    Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service RepresentativesAbout Us:Carbiz is proud to be a HRD 5 star employer of choice – 2025. We're more than just an award-winning vehicle replacement provider. We're committed to keeping our customers' lives moving when their car...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia OSW Full time

    OverviewWe are looking for a dedicated Customer Service Representative to join our team to support our WA office with administrative and sales tasks.Location: Canning Vale, WAResponsibilitiesHandle incoming sales calls and counter queries.Assist with processing a high volume of orders & quotes.Ensure pricing and purchase orders are correct.Support sales team...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia OSW Full time

    OverviewWe are looking for a dedicated Customer Service Representative to join our team to support our WA office with administrative and sales tasks.Location: Canning Vale, WAResponsibilitiesHandle incoming sales calls and counter queries.Assist with processing a high volume of orders & quotes.Ensure pricing and purchase orders are correct.Support sales team...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia Commonwealth Bank - Direct Channels - Retail Banking Services Full time $60,000 - $80,000 per year

    Due to growth in our GFMS team, we are looking now for full-time Customer Service Representatives in our Fraud Detection team12 months maximum term contract (full time) based in PerthFirst 3 months will be office based, hybrid working afterwards (Managers discretion)You must available to work on a 24/7 rotating rosterThe Fraud and Scams Response Centre...

  • Customer Service Representative

    4 weeks ago

    Perth, Western Australia ArcTree Advisory Full time

    OverviewLooking to build a long-term career in sales? This is your chance to start in a customer service role, gain in-depth knowledge of the products and business, and work your way up within a global industry leader.Our client is seeking two Customer Service Representatives to join their Perth team. This role is ideal for someone who enjoys working closely...

  • Customer Service Representative

    2 weeks ago

    Perth, Western Australia ArcTree Full time $60,000 - $80,000 per year

    ABOUT THE ROLE Looking to build a long-term career in sales? This is your chance to start in a customer service role, gain in-depth knowledge of the products and business, and work your way up within a global industry leader. Our client is seeking two Customer Service Representatives to join their Perth team. This role is ideal for someone who enjoys...