Customer Service Representative

16 hours ago

Altona North, Australia Fashion Biz Full time

**CUSTOMER SERVICE**

Fashion Biz

Altona North, Melbourne VIC

Customer Service - Call Centre (Call Centre & Customer Service)

Full time

**The opportunity**

**Customer Service Responsibilities list**:
Manage large amounts of incoming calls
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet personal/Customer Service Team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Raise Return Authorities
Organise Order discrepancies
Navigate Freight delays
Take the extra mile to engage with our Customers

**Requirements**:
Proven Customer support experience or experience as a Client Service Representative
Reliable
Excellent written and verbal communication skills
Excellent organisational and time management skills
Exceptional customer service skills
Ability to multi-task, manage competing priorities and meet agreed timeframes
Ability to work both collaboratively as part of a team and independently
A flexible and self-motivated attitude
Attention to detail
Flexible to work a rotating shift: Monday to Friday

We are looking for a vibrant, enthusiastic individual to join our team, you will be responsible for providing support to our vast Customer base and our Sales Team.

**Salary**: From $50,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- ALTONA NORTH, VIC 3025: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (required)
- Inbound call centre (required)
- Outbound call centre (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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