Liability Claims Recoveries Officer

4 days ago

Sydney, New South Wales, Australia 3fbc7b4b-5d8a-47ab-9c33-90c99fe96219 Full time $60,000 - $90,000 per year
  • 3 Months Contract with a possibility of getting extended
  • Attractive Daily pay
  • 8 hours per day / 40 hours per week
  • Hybrid work arrangement (WFH + Burwood / Elizabeth Street)

PRIMARY PURPOSE OF THE ROLE:

You will be responsible to manage an end-to-end portfolio of liability claims, delivering quality, prompt and efficient service and advice to clients, whilst ensuring compliance with delegated authority, legislation and policies. The role is responsible for maintaining effective relationships with internal stakeholders and ensuring implementation of strategies designed to reduce claims costs and minimise insurance premiums. The role works in a team environment, assisting and complementing the work of others in the Liability Claims team, to ensure that the customer receives the best service possible.

KEY ACCOUNTABILITIES:

  • Manage an end-to-end portfolio of public liability claims, including personal injury, fleet claims and property losses.
  • Manage enquiries from a variety of internal and external parties and provide appropriate and timely responses to correspondence, issues and claim outcomes.
  • Provide regular and accurate reporting on claims portfolio.
  • Work cooperatively within the team, exchange information and assist other team members to achieve team objectives and work outcomes.
  • Suggest improvements to the Claims Management process to improve efficiency and effectiveness, as well as to accommodate changing legislation and regulations.
  • Achieve the required shared services performance levels in terms of customer satisfaction, efficiency and effectiveness of services provided.
  • Effectively use a range of computerised systems, technology, and telephony solutions to undertake work tasks, triage, refer or escalate work tasks, enter data, and maintain up to date records in order to facilitate work allocation, performance analysis and service improvement.

ESSENTIAL REQUIREMENTS:

  • Extensive knowledge and experience in public liability claims and recoveries management in a large organisation or with an insurer
  • Detailed and up-to-date knowledge of relevant insurance legislation and regulations and of current requirements and practices relating to government organisations.
  • Ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge.

If this sounds like you, please submit your resume by clicking the 'Apply Now 

About Easy Authoring:Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.

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