Claims Service Consultant Liability

Claims Service Consultant – Liability | Customer & Operations | Sydney, NSW

• Take ownership of your own portfolio of complex claims
• Become part of a high-performing team that genuinely cares about your wellbeing
• Ongoing opportunities for learning, development and flexible working arrangements

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

Do you believe the sum of the parts is greater than the whole?

As a Claims Service Consultant - Liability, you will join our National Liability Claims Unit. Responsible for supporting our customers and ensuring the timely and cost-efficient management of claims, you will gain technical knowledge and expertise to take ownership of your portfolio of claims and seek the best possible outcome for all stakeholders.

About the role

• Managing a complex portfolio of claims arising from Public and Products Liability products in a timely and cost-effective manner with a focus on personal injury
• Ensuring a high standard of service is maintained for our internal and external customers while building a network of professional relationships
• Continuous communication with internal and external stakeholders to report on claim developments, trends and potential large losses
• Active communication and negotiation with panel solicitors, loss adjusters and service providers with a view to reaching the best possible outcome for all stakeholders involved

About You

• Previous experience working in an insurance, claims or legal environment is regarded but not required
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
• Willingness to be a team player and support our collaborative and supportive culture
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for Allianz
• Strong negotiation and conflict resolution skills
• Ability to provide superior customer service across a range of internal and external stakeholders
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.

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