Claims Consultant

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.

We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.

Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview
Your Role
Gallagher Bassett are searching for an experienced General Liability Claims Consultant to join our current high performing General Liability team.

The position will be offered on a permanent full-time basis with a hybrid approach of WFH and in our Sydney CBD office.

How You'll Make An Impact
Your responsibilities will include:

• Managing a portfolio of General liability claims end to end
• Interpreting public liability and professional indemnity policy wordings and apply accurately
• Providing advice to insured clients on indemnity, liability, quantum, reserving and settlement
• Liaising with various third-party providers including solicitors, loss adjusters, brokers and barristers
• Settling claims within client service instructions, company guidelines and delegated authority
• Resolving complaints in accordance with company guidelines and identify potential fraud/recovery indicators for claims where applicable

About You
We're interested in hearing from people who possess:

• A minimum 2 years of Claims experience in public liability and/or professional indemnity claims management
• Industry specific ANZIIF qualifications (desirable) with a strong exposure to claims involving Third Party Liability
• Flexibility and receptivity to change
• Focus on customer / client relationships
• Excellent customer service, communication, time management, organisation and interpersonal skills
• PC literacy - Database and Microsoft Office

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following:

• Flexible work arrangements - including WFH
• Paid Parental Leave
• Paid Birthday Leave
• Opportunities for ongoing education and development
• Service recognition awards
• Employee assistance program for yourself and immediate family members
• Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Exciting career - as our Company grows, so do the opportunities for our people

A Brief Overview On GB
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1700 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

If this sounds interesting to you, we want to hear from you today, click on Apply for this Job
To be considered for this opportunity you must have the right to live and work in Australia when applying.
Agency applicants will not be considered for this role.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Compensation And Benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the
minimum core benefits
you'll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers
• And more...

We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.