Liability Claims Executive

5 days ago

Sydney, New South Wales, Australia MARKET LANE INSURANCE GROUP PTY LTD Full time $90,000 - $120,000 per year

Individual

· Manage a portfolio of complex Casualty and Property claims across Australia and New Zealand

· Oversee and manage the performance of suppliers, including our Third-Party Claims administrator ensuring service and outcomes are delivered / achieved.

· Conduct claim reviews, audits and provide feedback to junior staff members in line with claims best practice approaches.

· Review payment and indemnity decisions.

· Build and develop external business relationships with external networks

· Attend settlement conferences and mediations

· Conduct strategy conferences with stakeholders

· Develop and maintain relationships with Capital Providers, prepare for and conduct regular claims / portfolio meetings

· Coach and mentor other consultants as you will act as a senior across your portfolio

· Liaise with various third-party providers including solicitors, barristers and agencies

· Interact with and provide instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters

· Settling claims within client service instructions, company guidelines and delegated authority

· Achieve monthly KPI's as designated by management

· Resolve complaints in accordance with company guidelines

· Prepare company reports on claims

· Manage internal escalations and complaints, seeking expert input where required to ensure accurate and timely resolution.

· Oversee daily workflow allocation, ensuring tasks are distributed evenly to the Claims team.

· Act as a 2IC to the Group Head of Claims and assist in the delivery of all organisational objectives.

· Work closely with the Liability Director and Liability Underwriting team on renewals and risk management activities.

Team

· Collaborate with other departments and teams to achieve company-wide objectives

· Liaise with internal and external stakeholders to solve queries

· Bordereaux production input when required

· Assisting with credit control when required

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