Business Improvement Manager
6 days ago
Drive continuous improvement of business and operational processes within the Air Systems team, including offshore partners.
System administration and maintenance – facilitate and participate in testing of systems and release management.
Manage automation (RPA and chat bots) to ensure maximum uptake.
Design and deploy systems or processes to maximise consultant productivity, automation, and efficiency (including offshore partners).
May lead small to medium-sized projects using project methodologies; may be involved in large projects as a team member.
Communicate regular priority and status updates to relevant stakeholders.
Collaborate with subject matter experts and technical specialists to transition new work to offshore partners.
Analyse, validate and document current and future state requirements and processes.
Identify and communicate risks and issues; work with the change team to articulate stakeholder impacts.
Provide expertise for on- the-training activities and review training materials; partner with change specialists and business leaders to champion change and integrate processes back into the business.
What you will need Minimum 5 years of travel industry experience3 years in system administration roles or working with offshore partners Strong understanding of Air Fulfilment (Ticketing), content distribution systems and booking flows Experience with new product development, product delivery, customer/product analysis Process design and/or business analysis Added Advantage Multi GDS knowledge Project management experience using methodologies and practices Senior leadership/experience in an influential role desirable Hours The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some reasonable outside of standard office hours to service global business partners.
Location The role can be based in all AU/NZ locations with FCTG HQs.
What you\'ll Enjoy Culture: inclusive company with a strong team culture; Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia & New Zealand Pty Ltd.
Our People: Equal Opportunity Employer; welcomes applicants including Aboriginal and Torres Strait Islander People and individuals from diverse backgrounds.
Development: Individualised Learning & Development pathway options.
Exclusive Staff Discounts: Access via employee portal with 350+ retailers, health and wellness discounts, financial planning advice, employee share plan and more.
Travel Discounts: Flights, hotels, tours, travel insurance and more.
Brightness of Future: Career opportunities across a network of brands and businesses globally.
Corporate Health Discounts: Access exclusive health insurance discounts for you and your family.
Mental Health: Employee Assistance Program for staff and family.
Social: Regular awards, team-building, and opportunities to attend global conferences (e.g., Los Angeles in 2025).
Giving Back: CSR program with Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.
Sustainability: Commitment to environmental initiatives as a leading travel group.
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