Business Improvement Manager

3 weeks ago

Perth, Western Australia StudentUniverse Full time
Overview

Business Improvement Manager - Air Fulfilment, Content and Operations

Location: Australia and New Zealand (AU/NZ locations supported)

Brand: Global Supply | Work type: Full time

What you will be doing
  • Offshore management – relationship and resource management, proactively monitoring performance and SLAs. Drive continuous improvement of business and operational processes within the Air Systems team, including offshore partners.
  • System administration and maintenance – facilitate and participate in testing of systems and release management. Manage automation (RPA and chat bots) to ensure maximum uptake.
  • Design and deploy systems or processes to maximise consultant productivity, automation, and efficiency (including offshore partners).
  • May lead small to medium-sized projects using project methodologies; may be involved in large projects as a team member.
  • Communicate regular priority and status updates to relevant stakeholders.
  • Collaborate with subject matter experts and technical specialists to transition new work to offshore partners.
  • Analyse, validate and document current and future state requirements and processes.
  • Identify and communicate risks and issues; work with the change team to articulate stakeholder impacts.
  • Provide expertise for on- the-training activities and review training materials; partner with change specialists and business leaders to champion change and integrate processes back into the business.
What you will need
  • Minimum 5 years of travel industry experience
  • 3 years in system administration roles or working with offshore partners
  • Strong understanding of Air Fulfilment (Ticketing), content distribution systems and booking flows
  • Experience with new product development, product delivery, customer/product analysis
  • Process design and/or business analysis
Added Advantage
  • Multi GDS knowledge
  • Project management experience using methodologies and practices
  • Senior leadership/experience in an influential role desirable
Hours

The business hours are Monday to Friday from 8:30 am to 5:30 pm – plus some reasonable outside of standard office hours to service global business partners.

Location

The role can be based in all AU/NZ locations with FCTG HQs.

What you\'ll Enjoy

Culture: inclusive company with a strong team culture; Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia & New Zealand Pty Ltd.

Our People: Equal Opportunity Employer; welcomes applicants including Aboriginal and Torres Strait Islander People and individuals from diverse backgrounds.

Development: Individualised Learning & Development pathway options.

Exclusive Staff Discounts: Access via employee portal with 350+ retailers, health and wellness discounts, financial planning advice, employee share plan and more.

Travel Discounts: Flights, hotels, tours, travel insurance and more.

Brightness of Future: Career opportunities across a network of brands and businesses globally.

Corporate Health Discounts: Access exclusive health insurance discounts for you and your family.

Mental Health: Employee Assistance Program for staff and family.

Social: Regular awards, team-building, and opportunities to attend global conferences (e.g., Los Angeles in 2025).

Giving Back: CSR program with Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.

Sustainability: Commitment to environmental initiatives as a leading travel group.


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