Customer Care Advisor

1 day ago

Richmond, Victoria, Australia The Swatch Group Australia Pty Ltd Full time $40,000 - $60,000 per year

About Tissot

Since 1853, Tissot has been at the forefront of Swiss watchmaking, driven by a passion for precision, performance, and innovation. Iconic creations like the Tissot T-Touch and the solar-powered T-Touch Connect Solar reflect our commitment to cutting-edge, sustainable technology and privacy. Trusted by top athletes and events—including the NBA, FIBA, Tour de France, La Vuelta, and MotoGP—our timing systems set the standard in professional sports. Tissot offers both innovative and traditional timepieces for those who value quality, authenticity, and excellence.

The Role

This role is responsible for being the first point of contact for our Tissot and Mido customers mostly via e-mail. This is a fast paced, multitasking position where no two days are the same. We require a candidate who has excellent communication skills, is passionate about providing high-quality customer service and can act as the voice of the organisation.

  • Responsibility for email inbox, customer care hotline and any other channels dedicated to B2C & B2B inquiries
  • Provide support and comprehensive information related to after sales services, warranty and post warranty terms, repair's, estimations, spare parts availabilities and prices
  • Ensure all emails and calls are answered in conformity with company standards
  • Log and process all customer enquiries ensuring high attention to detail
  • Generate order or repair documentation and match with jobs prior to dispatch
  • Notify clients about possible delays and updates
  • Proactively follow up payment and collection of completed services
  • Ensure deadline and response timeframes are respected at all times
  • Maintain and update customer database ensuring accurate log of details
  • Collaborate and communicate effectively with key stakeholders to assist with efficient query or complaint resolution

Skills & Experience

  • People focused individual who enjoys interacting with customers and businesses
  • Experience in fast paced customer enquiry or customer service environment mandatory

  • Active listener with excellent telephone etiquette

  • A work ethic that understands the importance of going above and beyond to satisfy the customer and exceed expectations

  • Excellent data entry, communication and organisation skills

  • Proficient computer skills, SAP/similar ERP system, Salesforce and Microsoft Office

  • Technical knowledge in the watch making or other repair industry is highly beneficial

  • Prior experience in customer care, hospitality or retail industry preferred

How to Apply

Please click APPLY to submit your application.

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