Administration Officer

Karuna Hospice Service Ltd ("Karuna") is a community-focused organisation guided by Buddhist principles. Karuna is dedicated to alleviating suffering by fostering choice, agency, and quality of life for all. Through specialised end-of-life care and other holistic supports, we provide compassionate, dignity-centred guidance to individuals, carers, and the broader community. As part of our team, you will help uphold these values with intent and compassion, to empower people to embrace both living and dying, and support them to find peace within.

Do you have a strong background in administration and thrive in flexible, dynamic environments? Are you friendly, approachable, and confident in managing a wide variety of tasks while delivering exceptional customer service?

Karuna Hospice Services is seeking a Casual Administration Officer to provide reliable and flexible support across the organisation.

This role offers flexibility with no set hours, ideal for someone who can step in when needed and enjoys variety in their work.

Why Join Us?

• Work in a values-driven, purpose-led organisation with a proud legacy of holistic end-of-life care.

• Collaborate with a warm, professional team dedicated to compassion, courage, and kindness.

• Apply your organisational skills in a role where no two days are the same.

• Gain exposure to a broad range of functions, from reception and administration to supporting compliance, projects, and events.

About You

• Previous experience in administration or office support, including reception, data entry, and record-keeping.

• Friendly, professional, and patient approach to customer service (in person, phone, and email).

• Confident using Microsoft Office suite and quick to learn new systems.

• Flexible and reliable, with the ability to step in on short notice when support is needed.

• Approachable, adaptable, and committed to living the Karuna values: humility, kindness, respect, and courage.

• Current Queensland Class C Driver's Licence and ability to complete mandatory pre-employment checks.

Desirable qualities include experience in healthcare, not-for-profit, or community services; handling confidential information; supporting WHS or compliance registers; or assisting with small projects.

What You'll Do

• Be the welcoming first point of contact for Karuna visitors, callers, and email enquiries.

• Deliver high-quality, flexible administrative support across multiple teams (clinical, corporate, community, board, and leadership).

• Maintain smooth front-of-house operations, including reception, mail, meeting rooms, catering, and technology set-up.

• Provide backfill for other administrative roles as required.

• Support data entry, reporting, and accurate record-keeping.

• Assist with small projects (e.g., registers, asset management systems, WHS documentation).

• Liaise with external IT providers to escalate and resolve issues.

• Contribute to safe work practices and continuous improvement.

Important to Know

This is a casual role with no guaranteed or regular hours. The ideal candidate will be flexible, reliable, and comfortable working at short notice when support is needed across the organisation.

About Karuna

Karuna is a place where people matter. Every conversation, every service, every step we take is grounded in humility, kindness, courage, and respect. Join a team that values human connection and works with purpose to support clients through every stage of their journey.

Successful applicants will have the opportunity to access:

• Not-for-profit salary packaging benefits to increase your take home pay.
• Employee Assistance Program (EAP) for you and family members.

Completion of mandatory pre-employment checks, including satisfactory national police check and the disclosure of any criminal history that may be relevant to the role is a condition of employment for this role - we'll coordinate it and cover the cost.

At Karuna, we're proud to be an equal opportunity employer. We're committed to building a diverse and inclusive team where everyone feels respected, valued, and supported. We welcome people of all backgrounds and ensure fair treatment throughout every stage of employment.

Ready to join a compassionate team that puts people first?

Apply now with your resume and a brief cover letter outlining your approach, your experience, and your suitability for the role.