Service Desk Analyst

2 weeks ago

West Melbourne, Victoria, Australia Searchability® Full time $50,000 - $70,000 per year

Desktop Support Engineer

On-site 5 days per week / West Melbourne / Microsoft 365, RMM, Windows

Microsoft 365, ServiceNow, RMM, Windows

We're a leading Managed Service Provider offering everything from hands-on hardware support to remote networking and security solutions. As we continue to grow, we're excited to welcome a Desktop Support Engineer to our team. You'll enjoy the chance to work across a variety of technologies, build your skills with real career development opportunities, and be part of a culture that values collaboration and growth.

  • Located in West Melbourne
  • On-site, 5 days a week
  • Up to $65k + Super
  • Basic understanding of troubleshooting M365 and Windows
  • Call me on

    or email your CV to

Do you want to be part of a scalable MSP that fosters growth with new technologies? If you're an entry-level professional, recently completed your education, or returning to work after a career break, we'd love to hear from you Call me today on

for more information or email your CV to

to apply

WHO ARE WE?

Our mission is to grow within the Managed Services space and stay ahead with emerging technologies, while building strong, lasting relationships with both new and existing clients. We specialise in delivering high-quality IT services, repairs, and installations across Australia. With over 15 years of experience, we are a trusted and leading MSP dedicated to helping businesses succeed through reliable and innovative IT solutions.

WHAT WILL YOU BE DOING?

As a Desktop Support Engineer, you will play a key role in escalating and resolving tickets at a level 1 capacity. You will also develop your skills and work with different types of tools and software. Working closely within a team and a Service Desk Team Lead.

You'll gain experience in Azure, Microsoft 365, Troubleshooting, RDP in an MSP, you will support a diverse range of clients across multiple industries. You will gain the ability to manage, resolve, escalate and communicate in this role.

If you're ready to apply your technical skills in a dynamic and client-focused environment, we'd love to hear from you Call Megan at

for more information.

WE NEED YOU TO HAVE…..

  • Minimum 6 months experience of within the IT industry
  • Experience across customer service and excellent communication skills
  • understanding of M365, RMM and Windows

TO BE CONSIDERED…..

  • Familiar with Active Directory
  • A Diploma or Bachelors in IT

While we would love to consider sponsorship, this role requires candidates to be an Australian Citizen, New Zealand Citizen, or permanent resident.

Please apply by emailing me directly to

. For further information please call me on

. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Also feel free to connect with me on LinkedIn. Just Search: Megan Wells.

KEY SKILLS:

Microsoft 365, Windows, ServiceNow

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