Service Desk Analyst

want to be part of something meaningful, then we want to hear from you.

Everyday, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the role

Estia Health are looking for a Service Desk Analyst to join our team in our Victoria Central Services, located in Swan Street, Burnley. Reporting into the Service Desk Team Leader, the role will support homes nationally and our central services teams to ensure the service desk is resourced effectively, build laptops, roll out other hardware along with managing procurement and assets.

You will be focused on providing outstanding customer service and support as the first point of call for IT related queries and issues. Utilise your previous experience in a similar role in this fast paced and collaborative environment where you can challenge yourself everyday and grow your career within IT.

** Please note you will need to be in the office a minimum of 4 days per week.

Key responsibilities include:

• Providing technical support for desktops, laptops, software, phones and peripheral equipment
• Troubleshooting and correcting reported hardware and/or software problems and performing a variety of technical tasks
• User configuration/administration for AD & applications

About you

You'll bring to the role your energy, your passionate and caring nature and you will have:

• Previous experience in a similar Service Desk role.
• IT degree preferred.
• ITIL certified preferred.
• Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software and information system security.
• Basic Windows troubleshooting and hardware fault diagnosis, installations and maintenance.
• Customer focused and strong record of success in the delivery of system support services with a proven ability to identify and manage stakeholder expectations.
• Knowledge of Work Health and Safety and a commitment to keeping yourself and others safe and well.
• Previous experience working in a busy contact centre environment.

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now

Benefits available:

• Discounted gym memberships at Goodlife and Fitness First
• Retail savings with the Blue Light Card
• Discounted car hire
• Employee Assistance Program for you and your family
• Free Wellbeing App to support your mental and physical health
• Novated leasing for vehicles
• Workplace banking support
• ACN membership discounts for nurses
• Discounted health insurance with nib health
• Discounted JB HiFi

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Note: It is a condition of employment that you will be vaccinated against COVID-19 and Influenza. You will need to have one (1) dose of the COVID-19 vaccine. All shortlisted applicants will need to pass required background checks. If you are interested in a role please ensure you apply online as we do not accept emailed resumes.

Advertised: 29 Sep 2025 AUS Eastern Standard Time

Applications close: 10 Oct 2025 AUS Eastern Daylight Time