IT Service Desk Analyst

22 hours ago

Melbourne, Victoria, Australia Higgins Coatings Full time $60,000 - $65,000 per year

Become a customer service hero by joining Australia's Premier Family-Owned Commercial Painting Leader as our IT Service Analyst
Are you passionate about tech and ready to make a real impact? Join Higgins Coatings — a proud family business with 76 years of industry excellence — as our next IT Service Analyst. Be part of a dynamic team that values innovation, growth, and your unique talents

Why Join Higgins?

  • Work with a Legacy: 76 years of trusted Australian painting craftsmanship, now innovating with fresh technologies, such as using Drones.
  • Make a Difference: Support 25+ branches and 500+ team members across the country — your work helps keep our team going.
  • Grow Fast: Plenty of opportunities to learn new skills, take on projects, and advance your career.
  • Enjoy a Positive Vibe: Join a fun, collaborative team that encourages your ideas and values your growth.

Your Day-to-Day

  • Troubleshoot and fix tech issues with hardware, software, networks, and mobile devices.
  • Create easy-to-understand guides to help teammates level up their skills.
  • Welcome new team members with onboarding support and tech setup.
  • Keep our IT assets organized and up-to-date.
  • Travel interstate now and then to roll out new systems and tech upgrades

About You

  • 1-2 years in a Service Desk or similar role.
  • A relevant IT qualification or degree (or working towards one).
  • Know your way around Microsoft tools: Active Directory, Windows 10/11, Office365, Teams, Intune, iOS devices.
  • Bonus points for experience with Power Platform (Power BI, Power Automate, Power Apps), SharePoint, or Dynamics.
  • A great phone communicator who loves building relationships.
  • Flexible, proactive, and eager to learn.
  • Willing to work outside usual hours on occasions and travel interstate when needed.

What's On Offer

  • Base Salary $60,000 - $65,000 + super.
  • Tech Gear: Company iPhone, iPad, and Laptop to keep you connected.
  • Career Growth: Ongoing training, certifications, and plenty of opportunities to level up.
  • Awesome Culture: Join a successful company and supportive team that celebrates success.

Please Note
We're not working with recruitment agencies at this moment. Successful candidates will need a National Police Check. We celebrate diversity and welcome Women, Aboriginal, and Torres Strait Islander applicants

Requirements
Apply

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