Service Desk Analyst

3 days ago

Melbourne, Victoria, Australia Limelight People Full time $60,000 - $90,000 per year

We're looking for a motivated Service Desk Analyst to join a fast-paced, customer-focused technology team. This role is the first point of contact for technology support, ensuring staff and partners receive seamless, high-quality service.

About the role:

As a Service Desk Analyst, you'll provide first and second level technical support, resolve incidents, and manage service requests, all while delivering an exceptional customer experience. You'll also contribute to process improvements, stay up to date with new technologies, and collaborate with your peers to enhance team performance.

Key responsibilities:

  • Provide timely, high-quality resolutions to incidents and service requests
  • Deliver support services within agreed SLAs and KPIs
  • Communicate escalations effectively and keep technical knowledge current
  • Collaborate with peers and leaders to improve team outcomes
  • Identify opportunities for process improvement and contribute to their implementation
  • Stay informed about IT trends and advancements

What we're looking for:

  • Strong customer service and interpersonal skills
  • Excellent problem-solving, analytical, and multitasking abilities
  • Previous experience achieving SLAs
  • Strong understanding of incident resolution
  • Experience working in a similar role within the financial services.
  • ITIL certification
  • Experience in delivering superior customer service and understanding of customer needs
  • Knowledge of service delivery within a technology environment

This role is an initial 6 month contract with a hybrid work model. The office is based in the Melbourne CBD and requires 2-3 days a week in the office. 

Please apply now - only applicants with Australian Citizenship or full working rights can be considered for this role.

  • Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia GRANITE CONSULTING Full time $60,000 - $80,000 per year

    **Our construction client is looking for Service Desk Analyst, Melbourne based, short term engagement. Position Title: Service Desk AnalystLocation: Dockland, near CBD, (4 days per week office)Contract:** 1-Month Contract About the Role We are seeking a motivated Service Desk Analyst to join our construction client on a short-term contract. This role will...

  • APS4 Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia Comcare Full time $60,000 - $80,000 per year

    Overview of the TeamThe Technology and Information Management (TAIM) team maintains Comcare's Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information.The Technology Service Desk unit within TAIM provides a responsive and respectful frontline...

  • Service Desk Analyst

    16 hours ago

    Melbourne, Victoria, Australia mecwacare Full time $104,000 - $130,878 per year

    SERVICE DESK ANALYST Join our IT team as a Service Desk Analyst, providing frontline technical support, troubleshooting issues, administering applications, and delivering outstanding customer service to ensure seamless technology experiences across the organisation. 6-month max-term contract Position l Malvern Location l On-SiteSupportive Team...

  • Service Desk Analyst

    2 days ago

    Melbourne, Victoria, Australia North Star Partners Full time $90,000 - $120,000 per year

    Our client, a leading global financial services firm is seeking an IT Service Desk Analyst to join their Melbourne office. The IT team plays a critical role in supporting staff and advisors, ensuring that end users have reliable access to the technology and systems they need.The Service Desk provides first and second level IT support across the business....

  • Senior Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia Brennan Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe thathowtechnology is delivered is every bit as important aswhatthe technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by ourTrue Performance System- a way of working...

  • Senior Service Desk Analyst

    3 days ago

    Melbourne, Victoria, Australia Brennan IT Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia Estia Health Full time $60,000 - $90,000 per year

    want to be part of something meaningful, then we want to hear from you.Everyday, over 13,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 87 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively...

  • IT Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Higgins Coatings Full time $60,000 - $65,000 per year

    Become a customer service hero by joining Australia's Premier Family-Owned Commercial Painting Leader as our IT Service Analyst Are you passionate about tech and ready to make a real impact? Join Higgins Coatings — a proud family business with 76 years of industry excellence — as our next IT Service Analyst. Be part of a dynamic team that values...

  • Service Desk Analyst

    4 days ago

    Melbourne, Victoria, Australia GPC Asia Pacific Full time $60,000 - $90,000 per year

    Excellent Salary and Free Onsite ParkingCareer Development and ProgressionCorporate Discounts AvailableThe Role The purpose of our Full Time IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores, warehouses and support offices across 400+ locations in Australia, New Zealand and South East Asia, receive 1st Level support for...

  • IT Service Desk Analyst

    2 days ago

    Melbourne, Victoria, Australia Brandbank Group Full time $70,000 - $120,000 per year

    An exciting opportunity has arisen for a Service Desk Analyst to join our friendly IT team at Brandbank Group. This role will be responsible for providing responsive and pro-active "first level" incident resolution and service request management for IT applications, software, hardware and network systems, including user administration.You will assist the...