Service Support Officer

Federal Government Client – Mental Health & Wellbeing Services

Complete Staff Solutions are recruiting for multiple Service Support Officers on behalf of a federal government client.

Our client is a leading provider of high-quality mental health assessment and counselling services for Australian veterans and their families. Their focus is on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.

In this role, you will be supported through ongoing learning and development opportunities, enabling you to contribute to meaningful services for those who have served in the ADF and their families

Overview

Start Date: ASAP, pending clearance

End Date: 12month Casual Contract

Hours/Days:Monday – Friday, 37.5hrs per week

Pay Rate: $ $45.00 per hour + super

Location: Mt Gravatt, Lismore, Hobart, Melbourne, Elizabeth (SA)

Our Ideal Candidate

We are seeking a motivated and professional Service Support Officer who can:

• Operate within a multidisciplinary team, providing clinical administrative support in the delivery of mental health and wellbeing services.
• Provide frontline customer service to clients, both in person (front reception) and via telephone.
• Support veterans and their families accessing services with professionalism, empathy, and respect.
• Deliver operational and administrative support to regional clinical service delivery staff, ensuring high-quality services are maintained.

Key Skills & Attributes

• Strong interpersonal and communication skills, with the ability to work with clients from diverse backgrounds.
• Previous experience in administration or customer service roles, ideally in a clinical or health-related environment.
• Excellent organisational skills, with the ability to manage competing priorities.
• A team-focused approach, contributing positively to a collaborative workplace culture.
• A commitment to confidentiality, discretion, and supporting mental health and wellbeing services.

DUTIES AND RESPONSIBILITIES

As an APS 3 Service Support Officer, you will:

• Provide high quality customer service as the first point of contact for clients, visitors and stakeholders, in person, over the phone or via email and SMS.
• Provide administrative support to operational tasks as directed by regional Practice Manager.
• Resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery team.
• Provide frontline administrative support and first point of contact to clients presenting for in-centre appointments including appointment management activities via the Client Management System.
• Provide administrative support in the coordination of regional events inclusive of group treatment and educative programs, internal meetings, and community-based events.
• Provide administrative support across all service delivery streams inclusive of data entry, record keeping, and workflow tasks.
• Deliver correspondence both internally and externally related to client allocations, referrals, appointments, and service satisfaction.
• Provide administrative support to external referral platforms including contracted health providers and external stakeholders.
• Support the daily operations of the region including management of regional correspondence and deliveries, arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
• Support the Practice Manager / Assistant Practice Manager in reporting quality assurance and operational data.
• Support workplace practices in line with policies of Occupational Health and Safety, Workplace Diversity, the Australian Public Service Values and Employment Principles, and Code of Conduct.

Mandatory Experience

• Demonstrated professional experience in the conduct of business operations and supporting service delivery within a health service and or government environment, and strong written and verbal communication experience, assessed against the APSC WLS.

Mandatory Requirements

• Currently hold or ability to obtain a Working with Vulnerable People registration OR
• Currently hold or ability to obtain a Working with Children check.
• Applicants must hold Australian Citizenship and be willing to complete Criminal History Check and Baseline Security Clearance

Apply now, or contact Complete Staff Solutions, North Coast on , or email for more information.