Customer Service Officer

6 days ago

Lismore Far North Coast, Australia Kyogle Council Full time $73,138 per year

Are you passionate about providing excellent customer service and thrive on being part of a team?

·       Generous salary above award up to $73,138.00 depending on experience

·       Flexible working arrangements, 35 hours per week, 9 day fortnight

·       Make a genuine positive contribution to the local community

Purpose of Position:

To work within Council's customer service department including in the areas of general enquiries both over the phone and at the front counter.

Key Responsibilities:

·       Rates enquiries

·       Planning and community development enquiries

·       Assets and infrastructure enquiries

·       Receipting and cash handling

·       Halls and facilities bookings

·       Cemetery enquiries and processing applications

·       Property sales transfers

·       Records requests and enquiries

·       Daily mail and banking

·       Processing the following:

Planning Certificates

Outstanding Rates and Charges Certificates

Change of postal address applications

Essential:

·       High school education or equivalent and / or extensive experience in a relevant field

·       Demonstrated high level written and oral communication skills

·       Proven customer service experience

·       Extensive knowledge of general office procedures

·       Accurate keyboard skills

·       Demonstrated knowledge and understanding of the principles and practices of Equal Employment Opportunity and Work Health and Safety and an ability to apply them to work practices

Desirable:

·       Local government experience

·       Knowledge of governance systems

Join Our Team:

If you are a motivated and reliable team member we would love to hear from you.

To apply, please submit a cover letter explaining how your skills, experience and qualifications make you a great fit for this position, along with your current resume.

Send your application by email or by post, marked "Confidential," to the Human Resources Manager Kyogle Council PO Box 11 Kyogle NSW 2474.

Applications received that do not address the criteria will not be assessed. Applications will be assessed as they are received.

Kyogle Council is an equal opportunity employer and encourages applications from people from diverse backgrounds and experiences, people living with disabilities and indigenous Australians.

Applications close Friday 3 October 2025

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