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Guest Services Officer
2 weeks ago
About Us
At
Reflections Holidays, our purpose is to share nature's playground with our
guests in a way that gives back to our communities and nurtures the
environment.
We
proudly care for 40 unique destinations, all located on iconic NSW Crown Land.
Our focus is on creating memorable experiences, not just for our guests, but
also our team. As NSW largest holiday park operator, our unique,
nature-inspired offerings really set us apart from the rest.
We are
proud to be the first holiday park group to be certified as a social
enterprise, so you can be assured that we do business for good. Our profits are
aligned to our purpose in four key ways – Social, Culture, Environment, and
Economic.
The Role
This is a casual Guest Services Officer position, located at Reflections Holidays, Ballina & Shaws Bay.
The
purpose of the role is to carry out guest services duties within the park,
provide excellent customer service experience every time, and represent
Reflections Holidays in a positive manner.
Key
responsibilities of a Guest Services Officer include:
- Provide
exceptional customer service including liaising with guests face to face; via
telephone and internet for bookings, enquiries, and complaints. - Have
RMS, Newbook or similar reservations system experience. - Undertake
general office duties, banking, and cleaning of office/kiosk. - Prepare
correspondence, record keeping of all mail and carry out filing in accordance
with procedures. - Assist
Park Manager and Supervisors with the opening and closing of office and
kiosk/store. - Receiving
and dispensing of monies via computerised point of sale register. - Assist Supervisor
with stock take and invoicing for kiosk, store, cabin, office, and cleaning
equipment and chemicals. - Assist
and direct visitors within the park and as they enter the park. - Assist
Guest Services Supervisor in social media administration at park level as required.
About You
The successful candidate will have experience in:
- Delivering
excellent customer service. - Administration
or front office reception. - Using a
booking/reservations system.
Our new Guest Services Officer will be able to:
- Manage
time to meet priorities. - Learn
quickly, use initiative, and adapt to changing work environments. - Solve
problems with accuracy and efficiency to meet guest needs. - Demonstrate
a high level of accuracy and attention to detail. - Communicate
with all levels of guests to an excellent standard.
Qualities we most desire are:
- Positive
attitude and willingness to learn. - Great
teamwork and communication skills. - Flexible
availability to work including weekend, peak holiday seasons and public holiday
work.
What Next?
Keen to
further explore the opportunity to become a Reflections Holidays team
member? We would love to get to know you
Select
'Apply Now' to share your resume and a one-page cover letter describing how you
meet our needs, and we will be in touch.
Aboriginal and/or Torres Strait Islander people are encouraged to apply.
