Current jobs related to Guest Services Officer - Lismore Far North Coast - Reflections Holidays

  • Guest Service Agent

    2 weeks ago


    Lismore & Far North Coast, Australia Mantra Hotels, Resorts and Apartments Full time $40,000 - $80,000 per year

    Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of...

  • Guest Services Host

    24 hours ago


    Central Coast, Australia NRMA Motoring & Services Full time

    Are you 100% customer focused and driven to provide top notch guest services? Do you have a positive attitude, vibrant customer service skills and the ability to work as part of a dynamic front office team. Take a career road trip with us at NRMA Ocean Beach Holiday Resort, at Umina Beach, where everyday is a holiday! As the Guest Services Host (Front Office...

  • Guest Services

    2 weeks ago


    Far West & North Central NSW, Australia Broken Hill Tourist Park Full time $45,000 - $65,000 per year

    About UsExperience Broken Hill is a family-owned business with a passion for creating great guest experiences across our accommodation portfolio. Our group includes the Broken Hill Tourist Park, Outback View Holiday Park, Sturt Motel, and Away Cottages.We believe in sharing our knowledge, skills, and values with our team, creating an environment where...

  • Guest Service Agent

    2 weeks ago


    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Full time $45,000 - $60,000 per year

    Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon...

  • Guest Service Agent

    4 weeks ago


    North Sydney, Australia Event hospitality & entertainment Limited Full time

    Posted Wednesday 9 July 2025 at 2:00 pm | Expires Thursday 31 July 2025 at 1:59 pm Title: Guest Service Agent Position Overview: To anticipate and meet the needs and desires of the hotel’s guests, to ensure that guests’ room requirements are fulfilled, to maintain the established high standard of service, and to adhere to the policies and procedures of...

  • Guest Service Agent

    1 week ago


    North Fremantle, Western Australia Pier 21 Apartment Hotel Full time $45,000 - $65,000 per year

    An exciting opportunity is now available at Pier 21 for a fulltime Guest Service Agent.Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. Responsibilities: Greet and welcome all guests professionally and...

  • Guest Service Agent

    3 days ago


    Gold Coast, Queensland, Australia Careers at Marriott Full time $45,000 - $65,000 per year

    Guest Service Agent   About the Company  Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.   JW Marriott is...

  • Guest Service Manager

    4 weeks ago


    Gold Coast, Queensland, Australia at Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to...

  • Guest Service Manager

    4 weeks ago


    Gold Coast, Queensland, Australia at Full time

    OverviewMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach team. As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to...

  • Guest Service Manager

    2 weeks ago


    Gold Coast, Queensland, Australia Meriton Suites Full time $80,000 - $120,000 per year

    About the RoleMeriton Suites currently has an opportunity available for a Guest Service Manager to join our Broadbeach, team.As the Guest Service Manager, you will report to the Hotel General Manager and be responsible for leading our front office operations whilst working cohesively with our housekeeping and maintenance departments. You will have access to...

Guest Services Officer

2 weeks ago


Lismore Far North Coast, Australia Reflections Holidays Full time $45,000 - $60,000 per year

About Us

At
Reflections Holidays, our purpose is to share nature's playground with our
guests in a way that gives back to our communities and nurtures the
environment.

We
proudly care for 40 unique destinations, all located on iconic NSW Crown Land.
Our focus is on creating memorable experiences, not just for our guests, but
also our team. As NSW largest holiday park operator, our unique,
nature-inspired offerings really set us apart from the rest.

We are
proud to be the first holiday park group to be certified as a social
enterprise, so you can be assured that we do business for good. Our profits are
aligned to our purpose in four key ways – Social, Culture, Environment, and
Economic.

The Role

This is a casual Guest Services Officer position, located at Reflections Holidays, Ballina & Shaws Bay.

The
purpose of the role is to carry out guest services duties within the park,
provide excellent customer service experience every time, and represent
Reflections Holidays in a positive manner.

Key
responsibilities of a Guest Services Officer include:

  • Provide
    exceptional customer service including liaising with guests face to face; via
    telephone and internet for bookings, enquiries, and complaints.
  • Have
    RMS, Newbook or similar reservations system experience.
  • Undertake
    general office duties, banking, and cleaning of office/kiosk.
  • Prepare
    correspondence, record keeping of all mail and carry out filing in accordance
    with procedures.
  • Assist
    Park Manager and Supervisors with the opening and closing of office and
    kiosk/store.
  • Receiving
    and dispensing of monies via computerised point of sale register.
  • Assist Supervisor
    with stock take and invoicing for kiosk, store, cabin, office, and cleaning
    equipment and chemicals.
  • Assist
    and direct visitors within the park and as they enter the park.
  • Assist
    Guest Services Supervisor in social media administration at park level as required.

About You

The successful candidate will have experience in:

  • Delivering
    excellent customer service.
  • Administration
    or front office reception.
  • Using a
    booking/reservations system.

Our new Guest Services Officer will be able to:

  • Manage
    time to meet priorities.
  • Learn
    quickly, use initiative, and adapt to changing work environments.
  • Solve
    problems with accuracy and efficiency to meet guest needs.
  • Demonstrate
    a high level of accuracy and attention to detail.
  • Communicate
    with all levels of guests to an excellent standard.

Qualities we most desire are:

  • Positive
    attitude and willingness to learn.
  • Great
    teamwork and communication skills.
  • Flexible
    availability to work including weekend, peak holiday seasons and public holiday
    work.

What Next?

Keen to
further explore the opportunity to become a Reflections Holidays team
member? We would love to get to know you

Select
'Apply Now' to share your resume and a one-page cover letter describing how you
meet our needs, and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.