Guest Services Officer

2 weeks ago

Lismore Far North Coast, Australia Reflections Holidays Full time $45,000 - $60,000 per year

About Us

At
Reflections Holidays, our purpose is to share nature's playground with our
guests in a way that gives back to our communities and nurtures the
environment.

We
proudly care for 40 unique destinations, all located on iconic NSW Crown Land.
Our focus is on creating memorable experiences, not just for our guests, but
also our team. As NSW largest holiday park operator, our unique,
nature-inspired offerings really set us apart from the rest.

We are
proud to be the first holiday park group to be certified as a social
enterprise, so you can be assured that we do business for good. Our profits are
aligned to our purpose in four key ways – Social, Culture, Environment, and
Economic.

The Role

This is a casual Guest Services Officer position, located at Reflections Holidays, Ballina & Shaws Bay.

The
purpose of the role is to carry out guest services duties within the park,
provide excellent customer service experience every time, and represent
Reflections Holidays in a positive manner.

Key
responsibilities of a Guest Services Officer include:

  • Provide
    exceptional customer service including liaising with guests face to face; via
    telephone and internet for bookings, enquiries, and complaints.
  • Have
    RMS, Newbook or similar reservations system experience.
  • Undertake
    general office duties, banking, and cleaning of office/kiosk.
  • Prepare
    correspondence, record keeping of all mail and carry out filing in accordance
    with procedures.
  • Assist
    Park Manager and Supervisors with the opening and closing of office and
    kiosk/store.
  • Receiving
    and dispensing of monies via computerised point of sale register.
  • Assist Supervisor
    with stock take and invoicing for kiosk, store, cabin, office, and cleaning
    equipment and chemicals.
  • Assist
    and direct visitors within the park and as they enter the park.
  • Assist
    Guest Services Supervisor in social media administration at park level as required.

About You

The successful candidate will have experience in:

  • Delivering
    excellent customer service.
  • Administration
    or front office reception.
  • Using a
    booking/reservations system.

Our new Guest Services Officer will be able to:

  • Manage
    time to meet priorities.
  • Learn
    quickly, use initiative, and adapt to changing work environments.
  • Solve
    problems with accuracy and efficiency to meet guest needs.
  • Demonstrate
    a high level of accuracy and attention to detail.
  • Communicate
    with all levels of guests to an excellent standard.

Qualities we most desire are:

  • Positive
    attitude and willingness to learn.
  • Great
    teamwork and communication skills.
  • Flexible
    availability to work including weekend, peak holiday seasons and public holiday
    work.

What Next?

Keen to
further explore the opportunity to become a Reflections Holidays team
member? We would love to get to know you

Select
'Apply Now' to share your resume and a one-page cover letter describing how you
meet our needs, and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

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