Guest Service Agent

3 days ago

Broken Hill, New South Wales, Australia Broken Hill Tourist Park Full time $45,000 - $65,000 per year

About Us

Experience Broken Hill is a family-owned business specialising in hospitality, managing a portfolio of accommodations including the Broken Hill Tourist Park, Outback View Holiday Park, Sturt Motel, and Away Cottages. We focus heavily on teamwork and maintaining a strong reputation through skills, knowledge-sharing, and values.

As part of the Hospitality & Tourism industry, we take pride in showcasing the unique charm and natural beauty of the Broken Hill region.

Why Join Us?

Our team members enjoy:

  • Performance-based incentive program.
  • Competitive award based salary
  • Professional development opportunities and a supportive team environment.
  • Team perks, such as discounts for friends and family accommodations and G'DAY Rewards partnerships.

About the role

Experience Broken Hill currently has a vacancy for an experienced full-time Guest Service Agent to join our team. In this integral role, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operations our across our caravan parks and motel facilities.

Responsibilities include supporting housekeeping during peak times, managing online booking platforms, and performing after-hours On Call Duties to maintain guest satisfaction.

Your duties will include but not be limited to:

  • Manage reservations for multiple locations and welcome guests
  • Support rostering, banking, and after-hours duties
  • Assist with online travel agents and distribution channel management
  • Liaise between teams and assist with housekeeping and laundry during peak times
  • Record guest feedback and resolve issues
  • Contribute to training and mentoring junior team members

About You

We encourage a collaborative and inclusive culture, where your contributions are valued, and your growth is nurtured. Along with a strong work ethic and ideally a minimum of 2 years hospitality or tourism experience in a customer service environment, you'll have/be:

  • Strong communication and interpersonal skills to engage with guests from diverse backgrounds
  • Full Australian working rights or permanent residency
  • Current First Aid Certificate , valid drivers licence , Working with Children and Police Check are essential
  • Excellent problem-solving and decision-making abilities to handle guest queries calmly and effectively
  • Demonstrated confidence with cash handling, booking systems, and other front office operations
  • Familiarity with online distribution platforms - Expedia, etc would be an advantage
  • Flexibility to work a range of shifts, including weekends, public holidays and rostered after hours duties
  • A passion for delivering exceptional customer service and creating memorable experiences

How to Apply

If you're excited to join our team and contribute to creating wonderful memories for our guests, we encourage you to apply now via SEEK. Please attach a brief cover letter and your up to date resume outlining your recent experience and suitability to the role.

Before submitting your application, please ensure that you meet the majority of requirements specifically having the Right to Work. We regret that applications from those seeking sponsorship will not be accepted for this role.

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