Guest Service Agent
3 days ago
About Us
Experience Broken Hill is a family-owned business specialising in hospitality, managing a portfolio of accommodations including the Broken Hill Tourist Park, Outback View Holiday Park, Sturt Motel, and Away Cottages. We focus heavily on teamwork and maintaining a strong reputation through skills, knowledge-sharing, and values.
As part of the Hospitality & Tourism industry, we take pride in showcasing the unique charm and natural beauty of the Broken Hill region.
Why Join Us?
Our team members enjoy:
- Performance-based incentive program.
- Competitive award based salary
- Professional development opportunities and a supportive team environment.
- Team perks, such as discounts for friends and family accommodations and G'DAY Rewards partnerships.
About the role
Experience Broken Hill currently has a vacancy for an experienced full-time Guest Service Agent to join our team. In this integral role, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operations our across our caravan parks and motel facilities.
Responsibilities include supporting housekeeping during peak times, managing online booking platforms, and performing after-hours On Call Duties to maintain guest satisfaction.
Your duties will include but not be limited to:
- Manage reservations for multiple locations and welcome guests
- Support rostering, banking, and after-hours duties
- Assist with online travel agents and distribution channel management
- Liaise between teams and assist with housekeeping and laundry during peak times
- Record guest feedback and resolve issues
- Contribute to training and mentoring junior team members
About You
We encourage a collaborative and inclusive culture, where your contributions are valued, and your growth is nurtured. Along with a strong work ethic and ideally a minimum of 2 years hospitality or tourism experience in a customer service environment, you'll have/be:
- Strong communication and interpersonal skills to engage with guests from diverse backgrounds
- Full Australian working rights or permanent residency
- Current First Aid Certificate , valid drivers licence , Working with Children and Police Check are essential
- Excellent problem-solving and decision-making abilities to handle guest queries calmly and effectively
- Demonstrated confidence with cash handling, booking systems, and other front office operations
- Familiarity with online distribution platforms - Expedia, etc would be an advantage
- Flexibility to work a range of shifts, including weekends, public holidays and rostered after hours duties
- A passion for delivering exceptional customer service and creating memorable experiences
How to Apply
If you're excited to join our team and contribute to creating wonderful memories for our guests, we encourage you to apply now via SEEK. Please attach a brief cover letter and your up to date resume outlining your recent experience and suitability to the role.
Before submitting your application, please ensure that you meet the majority of requirements specifically having the Right to Work. We regret that applications from those seeking sponsorship will not be accepted for this role.
-
Business Development Social Media Manager
3 days ago
Broken Hill, New South Wales, Australia Fairway Independent Mortgage Corporation Full time US$90,000 - US$120,000 per yearBe part of a team that's committed to making a difference. We believe in our work and our customers.Position LocationRemote TypeHybridOffice Location (if not fully remote):4750 S Biltmore Lane , Madison, Wisconsin 53718Job DescriptionJob Title: Director/Manager of Social Strategy & Business DevelopmentAre you a dynamic social media leader with a passion for...
-
Duty Manager
7 days ago
Broken Hill, New South Wales, Australia The Demo Club Full time $80,000 per yearAre you a confident, hands-on leader who thrives in a fast-paced hospitality environment? We're on the hunt for a strong, motivated Duty Manager to join our team and take the reins during key trading shifts at our vibrant Registered Club. About the Role:As Duty Manager, you'll be the go-to leader across the entire venue — overseeing bar, gaming, and bistro...
-
Broken Hill South
2 weeks ago
Broken Hill, New South Wales, Australia OTR Full time $50,000 - $80,000 per yearReq #2206OTR Broken Hill South, Patton St, Broken Hill, New South Wales, AustraliaShareJob descriptionPosted Monday, 15 September 2025, 9:30 amOTR - Console OperatorOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A,...
-
Loan Officer
3 days ago
Broken Hill, New South Wales, Australia Fairway Independent Mortgage Corporation Full timeBe part of a team that's committed to making a difference. We believe in our work and our customers.Position LocationRemote TypeRemoteOffice Location (if not fully remote):n/aJob DescriptionThis is a nationwide opportunityAs a Mortgage Loan Originator, you will be the primary point of contact for our clients, guiding them through the entire loan process from...
-
Customer Service Team Leader
1 day ago
Rouse Hill, New South Wales, Australia Assetlink Full time $60,000 - $90,000 per yearAbout AssetlinkFrom humble beginnings, Assetlink have grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people...
-
Leasing Officer at Ray White TJG
1 day ago
Rouse Hill, New South Wales, Australia Ray White Rouse Hill Full time $50,000 - $80,000 per yearPassionate about real estate? Kickstart your real estate career as a Leasing Officer at Ray White TJG. Immediate joining. A golden opportunity to join and grow in real estate. With Box Hill's #1 Team.This is a hands-on role where you'll gain exposure to all aspects of property management while working alongside an experienced, supportive team. From...
-
Business Manager
3 days ago
Castle Hill, New South Wales, Australia Mercedes-Benz Castle Hill Full timeMercedes-Benz Castle Hill is seeking a results-driven Business Manager who can build strong relationships with customers based on trust and confidence.Conveniently located in the Hills District, our state-of-the-art dealership provides guests with a luxury purchase experience, representing a global brand. The products and services we offer appeal to a...
-
Real estate Receptionist
1 day ago
Pendle Hill, New South Wales, Australia S&S Realty Full time $45,000 - $60,000 per yearAbout the role We are seeking an experienced and professional Real estate Receptionist to join our dynamic team at S&S Realty in Pendle Hill, NSW. As our Receptionist, you will be the first point of contact for our clients, playing a vital role in creating a positive and welcoming impression of our company. This is a full-time role, offering a competitive...
-
Wait Staff
7 days ago
Rooty Hill, New South Wales, Australia Solotel - Australia's most diverse hospitality group Full time $45,000 - $60,000 per yearThe Woodstock is launching September – and we're growing our crew for this exciting new chapter. Formerly the Carousel Inn, our reimagined venue will be a fresh hub for good times in Western Sydney. With a brand new fit-out, we're looking for front of house staff to serve, host and create a memorable guest experience for our patrons We're growing our...
-
Assistant Restaurant Manager
5 days ago
Castle Hill, New South Wales, Australia Guzman y Gomez Mexican Kitchen Full time $90,000 - $120,000 per yearJob DescriptionAt Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As anAssistant Restaurant Manager atGYG,you will be supporting the Restaurant Manager with day-to-day operations, as well as guiding the team through bustling service periods. You will spearhead crew training, elevate the guest experience, and...