NDIS Administration Officer

20 hours ago

Mount Gravatt East, Queensland, Australia AQCare Full time $60,000 - $80,000 per year

Australian Quality Care is seeking a highly organised and detail-oriented individual to join our dynamic team as an Administrative Officer within the Bookings Team. As a leading company in the disability sector, we are committed to providing exceptional care and support to individuals with diverse needs. This is an exciting opportunity to contribute to a meaningful cause while working in a collaborative and supportive environment.

About You and the Role

As a full-time member of the Bookings Team, you will be based onsite, having daily face-to-face contact with Support Workers and clients, and offering access and convenience for all their rostering and scheduling support needs.

You will need excellent interpersonal skills and be a quick-thinking problem solver. You will be empathetic and have a passion for contributing to the quality of peoples' lives. You will be recognised as a strong, supportive, and valued member of your close-knit team.

In your role, you will:

  • Schedule supports for clients, managing scheduling updates and cancellations quickly and accurately
  • Collaborate with the Facility management team to create and manage optimal rosters
  • Work with the Client Liaison team and the Finance team in scheduling suitable supports for clients including Assistance with Daily Activities and Community Access Activities
  • Manage phone calls and emails from Support Workers, Support Managers, Clients, and Support Coordinators
  • Confidentially manage and protect client and staff information
  • Keep accurate records, data entry, data management and analysis
  • Meaningfully contribute to the continuous improvement of company systems and processes
  • Perform other general administration duties as required.
  • Undertake on-call duties, including weekends, to support operational and service delivery needs.

To be successful you will:

  • Have experience in NDIS administration or a similar sector (aged care, disability, health, or community services), or strong transferable administrative skills from another industry.
  • Have strong computer literacy and experience using the Microsoft Office suite
  • Have outstanding organisation and prioritisation skills
  • Have the ability to work both autonomously and as part of a team
  • Have accurate and clear written and verbal communication
  • Be intuitive with the ability to think critically and creatively when problem solving
  • Have a willingness to perform tasks of varying complexity, from filing and correspondence through to higher-level project work
  • Current Yellow Card or NDIS Worker Screening Clearance, or willing to obtain
  • Have lots of confidence, energy and focus

Experience in a rostering and/or scheduling role is a strong advantage.

If you are a motivated and dedicated individual looking to make a positive impact in the lives of those in need, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience to

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