APS3 Participant Support Officer

1 day ago

Mount Gravatt East, Queensland, Australia Talent Full time $60,000 - $80,000 per year
  • 12-month labour hire contract
  • High possibility of contract extension or securing an ongoing role
  • Mt Gravatt Location

About the client:

Our client is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS). This role will see you join an organisation that values a positive contemporary attitude to disability and is dedicated to supporting a better life for hundreds of thousands of Australians living with disability and their families / carers.

About the role:

  • Providing high quality customer service as the first point of contact and resolution for participants, customers and stakeholders, in person, over the phone, via email and operating counter and reception.
  • Working with participants and representatives to book and reschedule appointments.
  • Managing team email inboxes, calendars and appointments, ensuring responses are within time frames.
  • Providing administrative and operational support to service delivery teams, including data entry, record keeping, coordinating and minuting internal meetings.
  • Arranging travel, processing invoices, raising resource requests and responding to property and maintenance issues.
  • Providing on-the-job support for peers and working collaboratively in a team environment

What's in it for you?

  • Competitive hourly rate, aligned with the APS3 banding.
  • Contractor benefits through Talent, join the family today
  • Tailored support throughout the whole process and beyond by your experienced Recruitment Partner.
  • Utilise your administration and business support expertise to secure long term employment with a Federal Government Agency.

What you'll need to succeed:

  • Previous experience in a similar Reception, Client Service, Business Support, Administration Assistant role.
  • Exposure to working within the Allied Health, Community Service, and / or Disability sector, highly desirable.
  • Strong communication and interpersonal skills (written and verbal).
  • Time management and ability to prioritise and manage workload.
  • Work independently but also able to work effectively in a team.
  • Ability to manage multiple participant records at once.
  • Full-time availability and willingness to work from the office five days per week.
  • Successful candidates will be required to undergo a pre-employment
    National Criminal History Check, Worker Screening Check and / or Working with Children Check
    (where required) along with proof of
    Australian Citizenship
    .

How to Apply:

If you would like more information about this job, or wish to have a confidential discussion about your job search, please contact Steph Smithers today or OR Emma Hansen today or

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