NDIS Service Manager Townsville

• Salary Packaging: Up to $15,900 salary packaging per FBT year
• Career growth: Genuine career opportunities

• Culture: Friendly and close-knit team environment

• Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay

• Meals & Accommodation: Package up to $2,650 for dining and holidays expenses
• Extra Leave: Enjoy an additional 5 days of individual leave each year
• Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner
• Fitness Passport: Discounted access to gym and aquatic centres
• Health Insurance: Exclusive HCF discounts
• Career Growth: Genuine opportunities for growth and career development
• EAP Support: Free, confidential counselling and wellbeing support

About Us...

At Breakthru, we're all about people – their goals, their potential, and their future. As a trusted leader in disability, mental health, and employment services, we empower individuals to thrive through personalised, strengths-based support. From daily living to education, employment, and community connection, we're here to back every breakthrough moment.

As part of the Royal Rehab Group, you'll be backed by one of Australia's most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitations services. This means you'll have the stability, resources, and support to grow your career and make a real impact in people's lives.

At Breakthru, you won't be stuck behind a desk — you'll be out in the community, working side-by-side with clients where it matters most. Whether it's in homes, workplaces, or local neighbourhoods, you'll build real connections and help people achieve their goals in real-world settings. Join a values-driven team that supports your growth, offers meaningful work, and empowers you to make a real difference every day.

We offer a vibrant, inclusive culture the values your expertise.

About the role…

Lead the continued growth of our NDIS business in the Townsville region. Based in Vincent, you will be responsible for leading our high performing team to ensure our customers achieve their goals and our business objectives are exceeded. In this role, you will be responsible for the identification of opportunities for business growth, new customers & markets.

To achieve this you will be:

• Understanding & improving the customer experience
• Ensuring customers achieve their goals and business objectives are exceeded
• Effectively develop, promote & nurture an enterprising workforce
• Demonstrating effective decision making, analysis of sales & customer data
• Building & maintaining relationships with various agencies, referral sources & partners
• Meeting the required margin & revenue KPIs.

About you…

We are seeking a self-motivated and friendly individual who embodies a blend of leadership, sector-specific expertise, a strong commitment to person-centred practices, Regulatory Knowledge, Communication and interpersonal skills with participants, families and stakeholders, Problem solving and decision making and Digital Literacy

Essential Criteria:

• Criminal record check (essential or willing to obtain)
• Working with children's check (essential or willing to obtain)
• NDIS Workers screening clearance (essential or willing to obtain)

Your Royal Rewards…

• Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay)
• Benefits: Fitness Passport & HCF Private Health Insurance discounts
• Maxxia Rewards: Enjoy a huge range of discounts through our salary packaging partner
• Career growth: Genuine career opportunities
• QLeave: Access to portable long service leave for eligible candidates
• Work life balance: Flexible work arrangements
• Salary: Competitive remuneration
• Leadership: Supportive and experienced leadership team
• Culture: Friendly and close-knit team environment

We know diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from all members of our community, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people with disability, and those from culturally and linguistically diverse backgrounds.

If you require any adjustments to participate equitably in the recruitment process, or to support you in the workplace should you be successful, please let us know. We are committed to creating an inclusive and accessible environment where all individuals can thrive.

What's next…

If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us

Please note, only applicants that address this essential criteria will be considered.

Visit our Breakthru careers page for more information:

The successful applicant will be required to provide and undergo pre-employment checks including but not limited to a current criminal record check, working with children check, employment history, driver's license and referee checks. Vaccination against infectious diseases is strongly encouraged.