Administration Support Officer

• Australia's largest private health care provider
• Permanent full-time position
• Flexible location – hybrid working supported

The Opportunity:

The Revenue Cycle Management (RCM) team is a multifaceted team responsible for managing and supporting the accurate timely and efficient collection of revenue, from the initial patient encounter or service provided to the receipt of final payment. The team oversees a diverse range of operational facets including administration tasks such as insurance coverage verification, hospital admission, and charge capture, as well as accurate coding of services rendered and adherence to contractual business rules, claim submission to payors and diligent follow up on outstanding accounts.

As an Administration Support Officer, you will be responsible for developing, implementing, and supporting nationally consistent revenue cycle administration activities. You will provide guidance, support, education, and training for hospital-based administration teams, to achieve operational excellence, optimise revenue capture and improve cash collections.

About you:

To succeed in this role, you will be an enthusiastic individual with a strong hospital administrative skillset and a passion for process improvement and optimum service delivery. You will have strong communication and interpersonal skills, enabling effective interaction with a variety of stakeholders. Comfort in both collaborative team settings and autonomous working environments is essential, reflecting your adaptability and versatility in achieving objectives.

Key Skills and Experience:

• Minimum 2 years' experience in hospital administration.
• Experience with patient administration systems: e.g., Meditech, Eclipse, SAP, and other relevant health industry specific applications.
• Highly effective communication and interpersonal skills.
• Demonstrated commitment to a high standard of customer service.
• Demonstrated written skills with the ability to prepare documentation and training/education materials.
• Dedicated to ongoing enhancement and the pursuit of excellence in hospital administration practices.
• Ability to work autonomously, within a multi-disciplinary team, collaboratively with stakeholders and to tight deadlines.
• Ability to adapt workshop and training content to different audience needs and learning styles.
• Ability to work in a dynamic, fast-paced, rapidly changing environment.

Desirable:

• Experience and knowledge of private health insurers and payor contracts.
• Previous experience with projects or change management.
• Industry certification in process improvement or a tertiary qualification in business, commence or health.

The Organisation

Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of 'People Caring for People' since 1964.

We believe in a bright future for our company and for every one of our employees – our wellbeing initiatives and learning and development programs have seen us grow as an industry leader and sought after employer.

Why Ramsay?

• Exclusive Ramsay Rewards discounts at 100+ retailers.
• Access LinkedIn Learning, Ramsay Leadership Academy and ongoing career development.
• Flexible work options + 24/7 Employee Assistance Program for you and your family.
• Be part of a team shaping the future of healthcare – where people truly care for people.

To apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Please click on the
Apply
button within this advertisement. Applications should include a detailed CV, cover letter addressing the key accountabilities and position deliverables within the Position Description, and two work-related referees.

For enquiries or to discuss this opportunity, please contact Laura Ali, National Administration Manager E:

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