Bookings Officer

Job description

Agency Department of Health Work unit Medical Imaging - Alice Springs Hospital

Job title Booking Officer Designation Administrative Officer 4

Job type Full time Duration Ongoing

Salary $75,091 - $85,611 Location Alice Springs

Position number 4327 RTF Closing 06/10/2025

Contact officer Lynne Cox, Senior Booking Officer at

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Effectively contribute to the provision of Radiology services with a strong focus on high-level patient care, meeting the needs of

the population of Central Australia. This includes learning and covering all roles within the Radiology Administrative team including

front line reception, Booking Officers and Communications.

Key duties and responsibilities

1. Coordinate and schedule Radiology Specialist Clinics

1. Effectively monitor and manage multiple Specialist Clinic waitlists.

2. Receive, screen and enter Specialist referrals received from internal and external referrers via email.

3. Build effective working relationships and communicate with patients, GP's, Hospital Specialists, Visiting Specialists, District

Medical Officers / Community Health clinics and Department of Corrections.

5. Identify patients not eligible for free treatment under Medicare and ensure the appropriate pathways are followed to initiate

charging procedures and processes.

6. Effectively communicate with all members of the administrative team and the wider organisation to coordinate care and achieve

desired outcomes.

7. Provide a high level of service and information to patients, their families/carers and external Health Care organisations by

providing correct and relevant information, to coordinate necessary services/treatment.

8. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken

in order to ensure high quality, safe services and workplaces.

Selection criteria

Essential

1. High level of administrative experience in the NTPS or Private Sector.

2. Experience working and communicating in a diverse multicultural environment and appropriately dealing with a diverse range

of issues.

3. Experience in the use of equipment, computers and medical software packages with accurate data entry for patient safety and

reporting purposes.

4. Experience working in a high-pressure fast paced environment, managing heavy workloads and meeting deadlines.

5. Experience working within a busy and demanding service environment within the constraints of the work area e.g. availability

of space, staff and resources.

6. Experience providing a high level of service to patients and their families/carers by providing correct and relevant information,

to coordinate necessary services/treatment.

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice

and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.

For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with

blood or body substances), check with contact person for requirements.