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Guest Experience Officer

2 weeks ago

Caroline Springs, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, BK's Gym and JUMP Swim School - Caroline Springs 3023**
- Great career paths and development with an entrepreneurial organisation
- Free facility access
- Enjoy a great work / life balance with mornings, evenings and weekend shifts

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

**The Role**

Our **Guest Experience Officer** are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officer is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

- Provide excellent customer service to all customers, both in person and over the telephone
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centres services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

- Positive, friendly, helpful and energetic work style
- Strong admin skills
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Police Check
- Working with Children Check

**The Site**

The centre is located in Caroline Springs and is a purpose-built facility BK’s offers a variety of programs that are designed to create a fun interactive learning pathway to help every child progress from a beginner to an intermediate or advanced gymnast. The centre has new equipment and includes heating and cooling for the warmer and cooler months.

**The Company**

**Jump Swim School** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.