Service Administration

3 days ago

West Footscray, Victoria, Australia Central Cleaning Supplies (Aust) Pty Ltd Full time $60,000 - $80,000 per year

Company Description

Central Cleaning Supplies (Aust) Pty Ltd. (CCS) is one of Australia's largest distributors of cleaning materials, chemicals, and equipment. For over 30 years, CCS has catered to the professional, commercial, industrial, and domestic cleaning industry with a wide range of products and services. With over 100 staff members, CCS operates wholesale and retail outlets to support small and medium-sized cleaning companies. Our long-standing client base includes many prominent industry leaders.

Role Description

  • Meeting and greeting customers:
  • Answering incoming calls and assisting the customer with their queries;
  • Maintaining a high standard of professionalism and customer service:
  • Organising repairs and servicing according to the customers requirements:
  • Demonstrating and explaining to customers the establishment's goods and services available:
  • Quoting repairs & servicing and arranging deliveries back to the customers' site as required:
  • Following up with customers to ensure satisfaction of services provided and resolving any issues that may arise:
  • Accepting payment for goods and services by a variety of payment methods:
  • Updating job cards & preparing sales quotations and invoices:
  • Preparing for and participating in stock-takes:
  • Prioritising daily tasks to satisfactory level of completion:
  • Sourcing subcontractors nationally for repairs when required
  • Daily Billing and account reconciliation
  • Following up debtors regarding payment and purchase orders
  • Fortnightly service report meetings with major clientele.
  • Chasing subcontractor invoices and signing off on payment.
  • Record keeping of service reports and preventative maintenance.
  • Weekly outstanding repair reports and maintenance.

Qualifications

  • Minimum 1 to 2 years work experience in administrative assistant/accounts type role or similar.
  • Knowledge of customer service, understanding of products range and answering questions relating to machinery services.
  • Handling enquiries from customers including over the phone and in person.
  • English language skill, bilingual or native speaker level of proficiency is an advantage but not essential.
  • Information technology competency including Microsoft office (Excel, Word, PowerPoint, Outlook, Teams)
  • Experience using software Nexus/Aroflow (not essential),
  • Clerical skills
  • High level of Organisational and communicational skills.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

**Must have permanent residence status.

Great opportunity to join a wonderful team-based culture

If this sounds like you APPLY NOW

Job Type: Full Time

Confidential conversation with National Manager – /

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