Customer Service Representative

10 hours ago

Lithgow, New South Wales, Australia 9f3bf5bb-3935-47a3-9a2f-be55b1d4e517 Full time $37,390 - $76,780 per year
  • Multiple NSW Government Opportunities in Lithgow
  • Contract: 28 November 2025 – 27 May 2026 (possible extension)
  • $37.39 per hour + Super
  • Monday to Friday (7 hours per day, 7:00am – 7:00pm on a rotating roster)
  • 100% office-based

Are you an experienced customer service professional looking for your next government opportunity?

Our NSW State Government client is seeking Customer Service Representatives to join their dynamic team in Lithgow on an initial 6-month contract, with the potential to extend.

You'll be the first point of contact for customers, providing exceptional service and support across a range of enquiries in a fast-paced contact centre environment.

Responsibilities may include but are not limited to:

  • Provide high quality generalist service as the first point of contact for contact centre customers.
  • Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
  • Undertake administrative work as required to support the provision of high quality service delivery.
  • Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.
  • Ensure client satisfaction as a priority as assessed and monitored through customer feedback.

About you:

  • Looking for candidates with 2 - 3 years customer service experience (ideally within a high volume call centre environment)
  • Need excellent written and verbal communication skills
  • Previous gov experience is preferred but not required
  • Looking for candidates who have previously worked in an office environment
  • Intermediate computer skills required – Typing, Using mouse and monitor, Strong email etiquette
  • Proficient in Microsoft office suite, particularly Outlook and Teams
  • Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly

To Apply:

In order to be considered applicants are required to hold Full Australian Working Rights and if successful will be required undergo a National Police Check.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Ankita on for more information.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via  or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via  Do not submit any sensitive personal information in your resume.

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