Customer Service

5 hours ago

Lithgow, New South Wales, Australia Hays | Contact Centres Full time $77,000 - $155,000 per year

Customer Service Government Department

Job Title: Customer Service Representative

Location: Lithgow Contact Centre (Government Department)

Contract Duration: 10 December June 2026

Pay Rate: $37.39 per hour + Superannuation

Hours: 35 hours per week (7 hours per day), Monday to Friday

Roster: Rotating shifts between 7:00 am and 7:00 pm (two-week rotation)

About the Role

We are seeking 10 Customer Service Representatives to join a Government Department within the Road Safety team. This is an exciting opportunity to provide exceptional customer service in a fast-paced environment.

Key Responsibilities

- Handle inbound customer enquiries via phone and email.

- Deliver accurate information and support to customers.

- Maintain high standards of written and verbal communication.

- Use multiple systems and tools efficiently to resolve queries.

What We're Looking For

- Experience: 2-3 years in customer service (call centre, administration, or retail).

- Skills:

- Excellent written and verbal communication.

- Intermediate computer skills (Microsoft Office, Outlook, Teams).

- Strong email etiquette and ability to learn new systems quickly.

- Previous government experience is desirable but not essential.

- Ability to work in an office environment and adhere to rotating rosters.

Pre-Employment Checks

- Police Check (High Risk)

- Two professional references

Assessment

Candidates must attend an in-person assessment centre at the Lithgow Contact Centre (approx. 90 minutes).

Please note: Only candidates based in NSW will be considered for this role.

Interested? Apply now and join a team committed to delivering outstanding service to the community.

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