Customer Service Officer

Company description:

Department of Communities and Justice

Job description:

Customer Service Officer

Location: Lithgow 3 days per week and Faulconbridge 2 days per week

Temporary, 12 Month, Full Time Opportunity

Grade 1/2: $75,728 - $82,329 pa plus superannuation and annual leave loading

This is an office-based role.

Your role

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or "CSC"). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

As a Customer Service Officer, you will support the delivery of the CSC's administrative functions and provide high quality Customer service to our clients both in person and over the phone.

You will have a strong customer service background, attention to detail and a high level of organisational skills.

You will work across two offices with primary location as Lithgow and 2 days per week at Faulconbridge location.

What you'll do

The Customer Service Officer (CSO) is responsible for the following:

• Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
• Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
• Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
• Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

What we're looking for

• Customer service experience both in person and over the phone.

• Ability to organise work and prioritise workload in a busy work environment.

• A positive attitude and ability to work independently and collaboratively.

• Proficient in Word, Outlook and Excel.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career.

• Flexible, autonomous work environment.

• Competitive pay and conditions.

• Training and development opportunities to build and maintain capabilities.

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 3 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

1. Please give an example of your experience managing multiple administrative tasks with competing deadlines.

2. Tell us about a time you have provided high quality customer service to clients on the telephone or in person.

Applications close Wednesday, 26 November 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Janine Groom on or or Janice Jeffery on or

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Ashlee Roberts via email as a preference to or on

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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